Refunds: Prepterminal Instruction LTD’s policy is to have a 7-day money-back guarantee. Please allow us 5-7 days to review the refund request.
If customers meet the conditions below, they are qualified for a refund as determined by PrepTerminal.
- The product couldn’t be used: The customer couldn’t use the product because there was a problem with PrepTerminal’s website. Please send evidence of being unable to use the website by attaching a screenshot of any errors encountered to your refund request email.
2. The customer studied all materials provided in the package and completed the actual test. The customer discovered that the study materials did not match what was on the actual test:
2A. If PrepTerminal’s study material does not reflect the actual test content, the customer will receive a full (100%) refund. Customers are required to submit any additional information needed to support this claim.
2B. If the customer finds that our study material is not entirely aligned with the actual test but still partially compatible, they are eligible for a partial refund (20 to 70%) after providing us with specific information to verify this claim. We’ll thoroughly review the information provided by the customer and determine the refund amount on a case-by-case basis.
2C. PrepTerminal reserves the right to determine the refund amount on a case-by-case basis.
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By agreeing to these terms, PrepTerminal grants you a personal, non-exclusive, non-transferable, revocable license to access and use the Site and, if applicable, any courses, study material, services or programs you purchase solely for your own personal, non-commercial use.
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