Maximize your Score with our 2025 CritiCall Practice Test & Start your Dispatch Career
- Overview
- Practice Test
- Curriculum
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Only 18% of candidates pass the CritiCall Dispatcher Test on their first try — thanks to its relentless time pressure, complex question formats, and confusing software interface.
Now imagine stepping into your test day with the confidence of a true dispatch professional.
How? Our free practice questions and quizzes have been carefully designed to mirror the real challenges of the CritiCall Dispatcher Test, so your dream of a rewarding career and an annual salary of up to $50,000 isn’t just a possibility—it’s within your grasp.
Train under authentic conditions, sharpen your skills, and excel when it matters most.
Take a free CritiCall Practice Test
Decoding The Elusive CritiCall Test
Now that you have experienced the intensity of our simulated exams, let us predict where you might have stumbled on the test.
According to most CritiCall Dispatcher Test aspirants, Map Reading, Data Entry, Cross Referencing, and Keyboarding are some of the toughest test sections. These sections not only represent the most common pitfalls on the test, but they are also critical to your overall success.
To help you succeed, we reveal exclusive tips from our comprehensive course content that will transform these challenges into strengths.
Map Reading
Map Reading questions require you to interpret complex layouts and navigate intricate directional cues — skills that are vital in a real dispatch center.


Common Candidate Mistakes:
- Overwhelmed by intricate details
- Misinterpreting directional signals
- Losing focus on key landmarks
Exclusive Solving Strategies:
Our course teaches you to quickly identify critical landmarks and accurately track cardinal directions using proven techniques. These methods have been refined through rigorous testing to help you avoid common misreads and build the confidence needed to excel under pressure.
Data Entry
Rapid, accurate data entry is the backbone of effective dispatch work, demanding both speed and precision.



Common Candidate Mistakes:
- Inaccuracy under time pressure
- Frequent typos and misentered data
- Slowing down due to manual correction attempts
Exclusive Solving Strategies:
We provide real-time drills that build muscle memory and enhance your typing accuracy. Our approach focuses on boosting speed without sacrificing precision, ensuring you can meet the rapid data entry demands of the CritiCall Test.
Cross Referencing
This section tests your ability to correlate and verify information from multiple data streams—a skill that is indispensable during live dispatch situations.


Common Candidate Mistakes:
- Overloading on information
- Failing to accurately connect related data
- Losing track of critical details
Exclusive Solving Strategies:
Our targeted exercises train you to cross-reference data swiftly and accurately, even under the stress of multiple simultaneous tasks. These strategies are built on real-world experience and are designed to streamline your decision-making process during the test.
Keyboarding
Effective keyboarding is essential for fast, accurate input, a skill that directly impacts your overall performance on the test.


Common Candidate Mistakes:
- Relying on inefficient typing techniques
- Frequent look-ups at the keyboard
- Inconsistent speed and accuracy
Exclusive Solving Strategies:
Our expert tips include advanced touch typing techniques and keyboard shortcuts designed to keep your eyes on the screen and your hands moving efficiently. This approach minimizes errors and maximizes speed—key factors in performing well on the CritiCall Test.
Ready to Kickstart Your Dispatch Career?
Take advantage of CritiCall QuickPass™ now — risk-free and designed to propel you toward success. No long commitments, just immediate access to the tools you need to outperform the competition.
The CritiCall Test also covers areas such as the infamous Memory Recall, Reading Comprehension, Spelling, Sentence Clarity, Proofreading, and more. Check out our detailed course curriculum to see a list of all potential CritiCall Test Modules that an organization can choose from:

CritiCall QuickPass™
Last Updated: Mar 13, 2025
Course Content
- Intro to CritiCall1 StepBuy this Course: Get full access to all lessons, practice tests and guides.
- Reading Section7 StepsBuy this Course: Get full access to all lessons, practice tests and guides.
- Spelling Section7 StepsBuy this Course: Get full access to all lessons, practice tests and guides.
- Sentence Clarity Section7 StepsBuy this Course: Get full access to all lessons, practice tests and guides.
- Cross Referencing Section7 StepsBuy this Course: Get full access to all lessons, practice tests and guides.
- Proofreading Section7 StepsBuy this Course: Get full access to all lessons, practice tests and guides.
- Data Entry Section7 StepsBuy this Course: Get full access to all lessons, practice tests and guides.
- Decision Making Section7 StepsBuy this Course: Get full access to all lessons, practice tests and guides.
- Prioritization Section7 StepsBuy this Course: Get full access to all lessons, practice tests and guides.
- Memory Recall Section7 StepsBuy this Course: Get full access to all lessons, practice tests and guides.
- Call Summarization Section7 StepsBuy this Course: Get full access to all lessons, practice tests and guides.
- Map Reading Section8 StepsBuy this Course: Get full access to all lessons, practice tests and guides.
- Character Comparison Section7 StepsBuy this Course: Get full access to all lessons, practice tests and guides.
- Numerical Ability Section7 StepsBuy this Course: Get full access to all lessons, practice tests and guides.
- Probability Section7 StepsBuy this Course: Get full access to all lessons, practice tests and guides.
- Personality Section4 StepsBuy this Course: Get full access to all lessons, practice tests and guides.
- Hiring Steps - Background Screening1 Step - 20 MinutesBuy this Course: Get full access to all lessons, practice tests and guides.
- Hiring Steps - Polygraph Test1 Step - 20 MinutesBuy this Course: Get full access to all lessons, practice tests and guides.
- Hiring Steps - Medical Evaluation1 Step - 20 MinutesBuy this Course: Get full access to all lessons, practice tests and guides.
- Hiring Steps - Psychological Evaluation1 Step - 20 MinutesBuy this Course: Get full access to all lessons, practice tests and guides.
- Hiring Steps - Dispatcher Interview1 Step - 20 MinutesBuy this Course: Get full access to all lessons, practice tests and guides.
To learn more about these question types, including tested strategies to solve them quickly & accurately, check out CritiCall QuickPass™.
From Your First Lesson to Your First Call – Become a Dispatch Pro!
Success Stories 4.8 879 Reviews
rob, 16 Jan
Solid review course that covers the…
Solid review course that covers the relevant topics in good detail
chad, 11 Jan
Great Program, amazing practice simulations
Easy to understand. Passed tests on first time thru.
QUEEN RIGHTEOUS, 07 Jan
Highly recommended.Great instructional…
Highly recommended.Great instructional information. I passed on the first try.
MasterCommand, 14 Nov
Prepterminal. Prepare, practice, execute.
To say that Prepterminal helped me prepare and be ready for the testing phase would be an understatement. At first, looking at the course, I felt overwhelmed with the course material, but the course broke down each subject effectively which made it easier to understand. There were a few issues with some of the audio portion of the testing course, but beyond that, the course was well worth the money.
Leonora Golden, 13 Nov
This course definitely helped me pass the test!
This course definitely helped me prepare for the test. I was able to go into the test with an understanding of what I was going to be doing, and I passed the test! When I purchased the course, I was only one week out from actually going in for the test so I purchased the 1 week, however I wished I would have gone for the 3 months because it is a lot of information that they offer. I did email and ask if I could pay the extra $20 and extent to the 3 months but I was told that that was not possible. So, choose wisely. I did have some issues with the Audio exercises, but they did offer me 5 extra days for free. All with al I would recommend this course.
Becca Polich, 12 Nov
This was a great program to use before…
This was a great program to use before doing the CritiCall testing. It provided a wide variety of countless training modules in every subject you could imagine being on the real test. What I liked most about this program is that it provided a step by step module outline, or you had the option to skip ahead and work on your key tasks that you needed to exercise. Overall I think this training modules presents very similarly to the outline of the CritiCall testing and is well worth the money for the confidence it instills into you when you go do the testing for the job.
Why CritiCall QuickPass™?
If you think the CritiCall Test is challenging, you’re not alone—its design is intentionally ruthless. Balancing razor-sharp accuracy with lightning speed, navigating unfamiliar question formats, and grappling with confusing test software are just the tip of the iceberg.
Picture this: while you’re trying to process a data entry task, emergency pop-ups blast onto your screen demanding immediate attention, forcing you to constantly multitask and reprioritize. This isn’t a test for the faint-hearted—it’s a high-stakes simulation where every misstep can be costly.
That’s why you need a solution that goes beyond generic test prep—one that replicates the exact format, visuals, and pressure of the real exam.

Our course has been meticulously crafted to mirror the authentic CritiCall Test environment. Every module, every drill, and each feedback has been designed with one goal in mind: to give you the competitive edge you need to excel under pressure.
With instant feedback and comprehensive performance tracking, CritiCall QuickPass pinpoints your strengths and exposes your weaknesses, so you know exactly where to focus your efforts.
Here’s why you should trust us.
Our course lead, Maureen, a seasoned dispatcher & public safety communication expert, has been intricately involved in every aspect of the course’s creation. Her real-world experience ensures that our learning material isn’t just theoretical—it’s a reflection of the true demands of a dispatch center. Maureen’s insights have shaped a curriculum that builds not only the skills to pass the CritiCall Test but also the competencies required to thrive in a high-pressure dispatch environment.
With CritiCall QuickPass, you’re not just preparing for an exam—you’re arming yourself with the strategies to beat the odds and secure a rewarding career. Transform those potential pitfalls into stepping stones for success, and step confidently into your future as a top-tier dispatcher.
- Real Exam Challenges, Real-Time Practice: Our practice tests are built by seasoned experts to replicate the exact format and question styles you’ll face. No fluff—just targeted, high-impact drills that sharpen your skills in decision-making, multitasking, and data entry.
- Beat the Odds: With only 18% of test takers passing on their first attempt, practicing with questions that simulate real test scenarios is your best strategy for success. Transform your weaknesses into strengths with every quiz.
- Instant Feedback & Performance Metrics: See your progress instantly. Our interactive quizzes provide real-time results and actionable insights to help you focus on the areas that need improvement—ensuring you’re always one step ahead.
Success Stories 4.8 879 Reviews
rob, 16 Jan
Solid review course that covers the…
Solid review course that covers the relevant topics in good detail
chad, 11 Jan
Great Program, amazing practice simulations
Easy to understand. Passed tests on first time thru.
QUEEN RIGHTEOUS, 07 Jan
Highly recommended.Great instructional…
Highly recommended.Great instructional information. I passed on the first try.
MasterCommand, 14 Nov
Prepterminal. Prepare, practice, execute.
To say that Prepterminal helped me prepare and be ready for the testing phase would be an understatement. At first, looking at the course, I felt overwhelmed with the course material, but the course broke down each subject effectively which made it easier to understand. There were a few issues with some of the audio portion of the testing course, but beyond that, the course was well worth the money.
Leonora Golden, 13 Nov
This course definitely helped me pass the test!
This course definitely helped me prepare for the test. I was able to go into the test with an understanding of what I was going to be doing, and I passed the test! When I purchased the course, I was only one week out from actually going in for the test so I purchased the 1 week, however I wished I would have gone for the 3 months because it is a lot of information that they offer. I did email and ask if I could pay the extra $20 and extent to the 3 months but I was told that that was not possible. So, choose wisely. I did have some issues with the Audio exercises, but they did offer me 5 extra days for free. All with al I would recommend this course.
Becca Polich, 12 Nov
This was a great program to use before…
This was a great program to use before doing the CritiCall testing. It provided a wide variety of countless training modules in every subject you could imagine being on the real test. What I liked most about this program is that it provided a step by step module outline, or you had the option to skip ahead and work on your key tasks that you needed to exercise. Overall I think this training modules presents very similarly to the outline of the CritiCall testing and is well worth the money for the confidence it instills into you when you go do the testing for the job.
Ready to Kickstart Your Dispatch Career?
Take advantage of CritiCall QuickPass™ now — risk-free and designed to propel you toward success. No long commitments, just immediate access to the tools you need to outperform the competition.

Created by: Maureen Laneski
Psychometric Tutor, Prepterminal Test Expert
6869 students, 4.8, 879 Reviews
About the Author: Maureen Laneski’s Journey as a Dispatcher and CritiCall Trainer
Maureen Laneski is an experienced public safety communications expert, dispatcher, and trainer with 18 years of dispatch experience and a master’s degree in teaching. She was her department’s first certified communications training officer and has trained numerous dispatchers over 10 years. Maureen started as a part-time dispatcher while pursuing her college education and competed against 800 other applicants for a full-time position, which she secured despite a lack of guidance and preparation. Maureen’s experience fueled her passion for assisting others in the dispatch field, and she now contributes to Prepterminal’s CritiCall Rapid Prep by creating comprehensive preparation materials for future dispatchers.
Any questions about the course? Contact Maureen at [email protected]