Civil Service Tests Archives - Prep Terminal https://www.prepterminal.com/product-category/civil-service-tests Wed, 28 Aug 2024 06:36:08 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://www.prepterminal.com/wp-content/uploads/2019/04/cropped-prepterminal4-symbol-final-32x32.png Civil Service Tests Archives - Prep Terminal https://www.prepterminal.com/product-category/civil-service-tests 32 32 CHP Dispatcher https://www.prepterminal.com/courses/chp-dispatcher Fri, 07 Jun 2024 07:10:49 +0000 https://www.prepterminal.com/?post_type=product&p=117689 Top-Rated CHP Dispatcher Test Prep[2024]: Free Practice Tests, Study Guides & Exam Prep Realistic Practice Tests | Practice Test for Each Section | Bonus Modules Practice Test Sample Questions Curriculum FAQs Reviews The California Highway Patrol (CHP) is a vital part of the state’s emergency response system. They rely on highly trained professionals to coordinate […]

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Top-Rated CHP Dispatcher Test Prep[2024]: Free Practice Tests, Study Guides & Exam Prep

Realistic Practice Tests | Practice Test for Each Section | Bonus Modules

The California Highway Patrol (CHP) is a vital part of the state’s emergency response system. They rely on highly trained professionals to coordinate emergency responses and ensure public safety. In 2024, the CHP will continue evolving to meet California’s growing population and infrastructure demands.

As the first point of contact for emergency responders, 911 dispatchers ensure timely and effective emergency responses. They handle thousands of calls daily, requiring exceptional communication, situational awareness, and technical skills. Becoming a CHP emergency dispatcher is a challenging yet rewarding career path.

That’s where our Prep Course comes in. Designed to prepare you for the challenges of becoming a CHP dispatcher, we cover essential topics and provide a realistic simulation of the actual CHP dispatcher written exam. You’ll also get access to bonus lessons that cover interview questions and tips to help you clear the remaining rounds after the written test.

Take a Free CHP Dispatcher Practice Test Now!

Get instant result and see how prepared you are for the CHP dispatcher exam..
10 Questions - 8 Minutes

About the CHP Emergency Dispatcher Test

For CHP 911 operator hiring, the CritiCall test is used – the most popular emergency dispatcher test. It’s designed to test almost every skill needed for the role. This exam identifies candidates with the aptitude to handle the complex, high-pressure environment of emergency dispatch centers.

The test covers essential skills like multitasking, short-term and long-term memory recall, prioritization, and call summarization—everything a dispatcher deals with daily. It also evaluates decision-making by presenting simulated emergencies while you’re in the middle of other important tasks, requiring you to decide whether to complete the current task, attend to the emergency, or manage both under strict time constraints.

Questions can be in any form like multiple-choice or data entry. There’s even a topic on vocalization where you record your answers. In short, this exam thoroughly tests your abilities, and yes, it’s not easy.

Success Stories
0.0
75 Reviews

5.0
Very extensive
At first, I looked at the modules and was overwhelmed. I purchased just a week's subscription, and there was so much to cover. I previously bought another provider's course, which was really short and had just 5-10 practice quizzes. This one has nearly 100, I'd say—each topic has about 3 of them. Make sure you have enough time to practice because it's extensive, but totally worth it. I felt way more prepared with this course[...]Show Less
Name: Chris Miller
Email: **************@gmail.com
3.0
One week not enough
I appreciate the depth of this course; it's really thorough and covers everything you need to know. However, one week is definitely not enough time to get through all the material and practice tests. I initially bought a week's subscription and quickly realized I needed more time. If you're considering this course, I recommend buying at least a month. It’s great, but you’ll need ample time to really benefit from it.[...]Show Less
Name: Jason Smith
Email: ***********@email.com
5.0
Great course
There is a call summarization section in the exam, and trust me, it is tough. These guys make it really easy. There are around 30-40 audio calls that really get you familiar and comfortable with these questions. This course is a must-buy for anyone who is serious about passing the exam![...]Show Less
Name: Lisa Turner
Email: ************@rediffmail.com
5.0
Professional Team
I found a problem with the typing interface; one of the questions in the easy practice test was reporting the wrong answer. I reached out to support, and they had this proof-providing process. I did, and they were really prompt and refunded me 50% as per their policy. In fairness, the course is prepared with a lot of thought and effort. I wouldn't have minded if I got no refund, but I appreciate their professionalism and dedication[...]Show Less
Name: Daniel Foster
Email: ***********@rediffmail.com
4.0
I took the test, this prep helped
The sentence clarity part of this course was surprisingly helpful. One thing I really appreciated was the real-world scenarios they used. It made the prcaticing process more relevant. However, there were a few similar questions that could use more variety. Despite that, I saw a noticeable improvement in my clarity and precision. Definitely a worthwhile part of the course[...]Show Less
Name: Rachel Adams
Email: **********@gmail.com
5.0
Very Detailed
This is it- it has so much to practice that you are sure to run out of time. I felt well-prepared and confident going into the exam. All the improtant question type were covered and the practice tests were never ending. The team were always ready to help. Highly recommend![...]Show Less
Name: Jennifer Clark
Email: **************@email.com

CHP Dispatcher Test Sample Questions

These are some of the samples questions from our CHP Dispatcher Mastery Course, showcasing how certain sections will be presented to you in the exam.

Decision Making

Question:

CHP Decision Making Sample

Options:
  • A:
  • B:
  • C:
  • D:
** Real question taken from our CHP Dispatcher Test Prep Pack

Data Entry

Question: Please listen to the audio and provide all the details for the individual listed in row 3.
** Real question taken from our CHP Dispatcher Test Prep Pack

Call Summarization

Question: Listen to the audio and answer the question that follows.

In which direction must the intruders head to escape into Elmwood alley?

Options:
  • A:

    To the front of the gallery heading into the alley

  • B:

    To the left of the gallery crossing the cabana.

  • C:

    To the front of the gallery and across the street

  • D:

    To the back of the gallery into the alley

** Real question taken from our CHP Dispatcher Test Prep Pack

Map Reading

Question: Refer to the map and answer.

You are currently in the Internet/Newspaper room on the 1st floor. You need to deliver a package to the Banquet Kitchen on the 2nd floor. However, you must first pick up a document from the Executive Office and then pass by the Restaurant before reaching your destination. Which of the following sequences of rooms or areas will you pass through to complete your task efficiently?

CHP Map Reading Sample

Options:
  • A:

    Internet/Newspaper -> Café -> Restaurant -> Lobby (1st Floor) -> Executive Office -> Stairs -> Lobby (2nd Floor) -> Conference Room 4 -> Conference Room 3 -> Ballroom B -> Banquet Kitchen

  • B:

    Internet/Newspaper -> Café -> Restaurant -> Executive Office -> Stairs -> Lobby (2nd Floor) -> Ballroom A -> Conference Room 6 -> Banquet Kitchen

  • C:

    Internet/Newspaper -> Lobby (1st Floor) -> Executive Office -> Restaurant -> Stairs -> Lobby (2nd Floor) -> Conference Room 1 -> Conference Room 2 -> Ballroom A -> Banquet Kitchen

  • D:

    Internet/Newspaper -> Lobby (1st Floor) -> Executive Office -> Restaurant -> Stairs -> Lobby (2nd Floor) -> Ballroom B -> Banquet Kitchen

** Real question taken from our CHP Dispatcher Test Prep Pack

Why Choose Our Prep Course?

Real Test Simulations: Our Data Entry & Multitasking Quizzes are made with custom functionality to mimic the original test environment, which is not available anywhere else.

Biggest Practice Quiz Bank: 50+ Quizzes for you to practice & improve your performance on the test.

Dedicated Study Guide for Each Section: 13 Study Guides for each major component of the CHP Dispatcher Exam

Bonus Modules: In order to assist you with the process, we have added additional modules such as psych eval, medical check up, background screening, etc. These will help you navigate the hiring process better.

Learn at Your Own Pace: We have practice quizzes on our course with multiple difficulty levels so you can learn from the basics & practice your way to the test level & even beyond in some cases.

Our CHP Dispatcher Mastery Modules

Ready to Transform Your Future?

Score better than the competition, ace the CritiCall Test & Become a CHP Dispatcher!

1 Week

$160.00$78.90

1 Month

$180.00$88.90

3 Months

$200.00$98.90

FAQs

The CHP Dispatcher Exam typically takes about 2.5 to 3 hours to complete. The exam is divided into several sections, each with its own time limit, ranging from 5 to 15 minutes per section. These sections assess various skills critical for dispatchers, including verbal ability, reasoning, memory, and perceptual abilities​

Yes, there is a passing score for the CHP Dispatcher Exam. The exam is graded on a standardized scoring system, often using a T-score, where 50 is the average. Candidates typically need to achieve a T-score of 50 or above to pass. However, some agencies may set their own higher benchmarks depending on their requirements. Scoring well above the average can increase your chances of advancing in the hiring process​

Yes, there are conditions to take the CHP Dispatcher Exam. Candidates must meet certain basic requirements, such as being at least 18 years old, having a high school diploma or equivalent, and possessing U.S. citizenship or legal authorization to work in the United States. Additionally, applicants must pass a background check and may need to meet specific typing speed requirements set by the agency​

You can generally expect to receive your results for the CHP Dispatcher Exam within 30 days of taking the test. The exact timing can vary depending on the agency, but the results are typically processed and sent out within this timeframe. Some agencies might provide results sooner, especially if the exam was administered electronically​.

The CHP Dispatcher Exam is considered challenging by many candidates due to its comprehensive nature. The exam tests various skills essential for a dispatcher, including verbal ability, memory, reasoning, and multitasking. Each section is timed, adding pressure to perform well within strict time limits. However, with thorough preparation and practice, many candidates find they can successfully navigate the exam’s difficulties.

After passing the CHP Dispatcher Exam, the next step is a thorough background check. This process involves reviewing your criminal history, verifying past employment, and contacting personal references to ensure you meet the agency’s standards. If you pass the background check, you will then move on to a medical evaluation and psychological assessment. These steps are crucial to determine your suitability for the role. Completing these phases successfully brings you closer to receiving a job offer.

Typing speed is crucial for the CHP Dispatcher Exam because it directly affects your ability to handle the tasks for the role. The exam includes a typing test where you must meet a minimum speed requirement, typically around 35 words per minute (WPM), with a high level of accuracy. This is important because dispatchers have to quickly and accurately enter data during emergencies. Failing to meet the typing speed requirement can impact your overall score and your chances of moving forward in the hiring process​.

After passing the CHP Dispatcher Exam, the background check process involves a thorough review of your personal and professional history. This includes a criminal background check, verification of your employment history, and contacting references. The background check may also involve reviewing your driving record, credit history, and any previous interactions with law enforcement. Additionally, you may be required to undergo a polygraph test to verify the accuracy of the information you provided. This process is crucial to ensure that candidates meet the high standards required for the role of a CHP dispatcher​.

*Note: CHP, CritiCall and other trademarks are the property of their respective trademark holders. None of the trademark holders are affiliated with PrepTerminal or this website.
Maureen Laneski

Created by: Maureen Laneski

Dispatcher and CritiCall Trainer

260 students,
4.4
, 110 Reviews

Maureen Laneski is an experienced public safety communications expert, dispatcher, and trainer with 18 years of dispatch experience and a master’s degree in teaching. She was her department’s first certified communications training officer and has trained numerous dispatchers over 10 years. Maureen started as a part-time dispatcher while pursuing her college education and competed against 800 other applicants for a full-time position, which she secured despite a lack of guidance and preparation. Maureen’s experience fueled her passion for assisting others in the dispatch field, and she now contributes to Prepterminal’s CritiCall Rapid Prep by creating comprehensive preparation materials for future dispatchers.

Any questions about the course? Contact Maureen at [email protected]

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911 Dispatcher Exam https://www.prepterminal.com/courses/911-dispatcher-prep-course Mon, 04 Sep 2023 05:25:37 +0000 https://www.prepterminal.com/?post_type=product&p=67756 911 Dispatcher Assessment Test Mastery: Boost Your Score & Advance Your Career Equip Yourself for Success in the Demanding Field of Emergency Dispatch Overview Practice Test Curriculum Reviews If you’re looking for an all-in-one dispatcher prep course, you’ve come to the right place! The role of a 911 dispatcher goes beyond just fielding calls. It’s […]

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911 Dispatcher Assessment Test Mastery: Boost Your Score & Advance Your Career

Equip Yourself for Success in the Demanding Field of Emergency Dispatch

If you’re looking for an all-in-one dispatcher prep course, you’ve come to the right place!

The role of a 911 dispatcher goes beyond just fielding calls. It’s a high-stakes position where you become the bridge between life-threatening emergencies and help. Beyond the technical aspects, the role demands emotional resilience, precise intuition, and an unyielding commitment.

With our Ultimate 911 Dispatcher Prep package, you get a comprehensive training program tailored to meet these demands. Crafted by seasoned experts in the field, this course is your passport to ace that initial crucial test and embark on a rewarding career.

We provide specialized prep packages for CritiCall, NYPD Communications Technician Exam, and POST. However, if you’re seeking a comprehensive prep for a 911 dispatcher test, we recommend this course as your all-encompassing toolkit.

What is the 911 Dispatcher Test?

The 911 dispatcher test evaluates individuals aspiring for a role in emergency dispatch. It focuses on testing key skills like multitasking, memory retention, map interpretation, and high-pressure decision-making. More than just a test, it’s a measure of one’s ability to be a reliable link during emergencies, gauging both emotional resilience and clear communication skills. Passing this exam is a testament to a candidate’s readiness for the role of an emergency dispatcher, ensuring they’re equipped to handle critical moments when lives hang in the balance.

Types of 911 Dispatcher Tests

Different public-safety agencies in the US and Canada each have their own standards when it comes to hiring dispatchers. This means that the content and focus of 911 dispatcher tests can vary. Here are some of the most common tests:

CritiCall 911 Dispatcher Test

Regarded as a gold standard in the dispatcher industry, CritiCall has been adopted by more than 1,800 agencies to vet potential candidates. It is designed to consider approximately 16 core skills vital for dispatch roles. These skills range from multitasking and data entry to map reading and rapid decision-making amidst high-pressure scenarios. The test uses mock emergency scenarios to see how well a candidate can multitask, and there’s also a separate module for personality assessment. The modules you are tested on might vary based on the agency they are applying to.

Check out our dedicated CritiCall prep course that will prepare you for all 16 modules and the personality test too.

POST CA 911 Dispatcher Test

Held primarily in California, the POST (Peace Officer Standards and Training) Dispatcher Test serves as an entry-point assessment for dispatchers. It evaluates verbal prowess, reasoning capabilities, memory recall, and perceptual aptitude in potential candidates. This test is structured into 11 distinct modules, each accompanied, and takes about 2.5 to 3 hours to complete the whole test. Of the total eleven modules, six use the traditional paper-and-pencil method with multiple-choice questions and the remaining five are auditory, requiring candidates to attentively listen to information and then choose the corresponding answers from the test booklet.

Police Communications Technician Test

The Police Communications Technician Test is designed to evaluate the skills and capabilities essential for the pivotal role of NYPD 911 operator. It tests the candidates’ proficiency in a range of areas including written expression, memorization, problem sensitivity, deductive reasoning, inductive reasoning, and information ordering. The test ensures individuals possess the requisite abilities to adeptly manage critical communications between law enforcement officers and the public.

National Dispatcher Selection Test (NDST Exam)

The National Dispatcher Selection Test (NDST) is a comprehensive assessment utilized to gauge candidates’ competencies in managing emergency calls, decision-making, prioritization, and teamwork. The test is designed to measure diverse aspects of dispatcher performance, including reading comprehension, listening skills, problem-solving ability, prioritization, and multitasking aptitude.

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Success Stories
0.0
75 Reviews

4.0
Good
I think more scenario-based questions, especially in the clerical skills and multitasking sections, would be great. it's a valuable resource for anyone who has too little time to prepare for the dispatcher exam.[...]Show Less
Name: Holden Drake
Email: ************@gmail.com
4.0
Well-Organized
Nicely organized. Multitasking and map reading lessons are covered well. The audio clips for oral instructions were particularly effective, helping me practice listening and responding quickly. This course definitely made me feel more prepared for the exam.[...]Show Less
Name: Sienna Brooks
Email: *************@gmail.com
5.0
Excellent for First-Time Test Takers
This was my first time taking a dispatcher exam, and I couldn't have asked for a better prep course. It covers everything you need to know.[...]Show Less
Name: Vivian March
Email: ************@outlook.com
4.0
Good Content
The course does a good job of covering the basics and has a decent range of practice questions. However, I felt it could have been more detailed as I found the question senarios little basic. That said, it was still a valuable tool for preparation, and I feel more prepared for the exam.[...]Show Less
Name: Riley Emerson
Email: *************@outlook.com
4.0
Excellent Coverage
The vocabulary and spelling questions were fun and challenging, and the decision-making questions really made me think. It’s clear that a lot of thought has gone into designing this course.[...]Show Less
Name: Duncan Hayes
Email: ***************@yahoo.com
4.0
Requires More Interactive Feedback
Interactive feedback on wrong answers would be nice. I only used the practice tests and they were great!
Name: Everett Rhodes
Email: **************@gmail.com

Modules & Sample Questions in 911 Dispatcher Tests

Dispatcher tests typically consist of a range of modules designed to test the important skills required for the role. Here are some common testing modules you might encounter in almost every dispatcher test:

Reading Comprehension

In this part, they’re checking how well you can understand what you read, pick out important details, and get the whole picture. They’ll give you a piece of writing and then ask you questions about what you read, what a dispatcher should do, or what comes next in the story.

Passage

The art of calligraphy, once an essential skill for scholars and monks, has evolved into a form of expression merging writing and drawing. Traditionally, it required mastery over brush and ink to reproduce intricate scripts, representing not just words but the essence of the writer. Contemporary calligraphy has broken the boundaries of traditional scripts, allowing artists to weave their personalities into their creations. With the rise of digital technology, virtual calligraphy tools have become popular, offering endless possibilities for creativity while preserving the core essence of the art.

Question: An appropriate title for this passage might be?
Options:
  • A:

    Digital Tools: The Future of Art

  • B:

    The History of Writing and Drawing

  • C:

    Calligraphy: A Blend of Tradition and Modernity

  • D:

    Brushes, Ink, and Scripts: Tools of Monks

Correct Answer: C: Calligraphy: A Blend of Tradition and Modernity

Explanation:

The title should encapsulate the essence of the passage. Here, the transition of calligraphy from traditional to modern forms, including the influence of digital tools, is discussed, making (C) the most fitting title.

Vocabulary & Spellings

Besides clear pronunciation, being a dispatcher requires a grasp of vocabulary and spellings, spanning from simple to complex words. This involves understanding meanings, proper spelling, and effectively comprehending diverse verbal calls from callers. In this module, you can expect to encounter synonym questions and tasks that require you to fill in blanks with the correct spellings.

Question: The fire department SWIFTLY responded to the emergency call, showcasing their dedication to public safety.
Options:
  • A:

    Blaze

  • B:

    Police

  • C:

    Ablaze

  • D:

    Rapid

Correct Answer: D: Rapid

Explanation:

Elimination Technique: Eliminate blaze and police as they do not match the context of responding to a call. Ablaze is a different word altogether.
Clue Utilization: Consider the context of the fire department's quick response. The term rapid aligns well with swift action.
Sentence Testing: Replace the word rapid in the sentence with the word in uppercase, "The fire department SWIFTLY responded to the emergency call, showcasing their dedication to public safety."

Question: Choose the correct spelling:
Options:
  • A:

    occurence

  • B:

    occurrance

  • C:

    occurrence

  • D:

    None of these

Correct Answer: (C) occurrence

Explanation:

Rule Applied: "Double 'r' Past Tense: In words ending with '-er' or '-ur,' double the 'r' in the past tense if the accent falls on the last syllable.

Oral Instructions

Given the fast-paced and critical nature of emergency response calls, the dispatcher’s ability to swiftly comprehend and promptly execute verbal directives assumes a position of paramount importance. Within this specific module, individuals are presented with a verbal audio clip, followed by questions that draw from its content, offering a practical assessment of their proficiency in this vital skill.

Oral Directions Sample

Instruction: Look at line 1 on your worksheet. Next to the left-most number, write the letter “A.” Now, on your answer sheet, find the space for the number beside which you wrote, and darken the space “A.”

Solution:
This instruction is pretty direct. Locate the left-most number which is “33” and write the letter “A” beside it in the space provided. Refer to the following image to know what it would like-

The next part takes you to the answer sheet, which is your OMR sheet, on it locates the number-letter combination you just deciphered. Blacken the space of the letter “A” for the number “33” in your OMR.

Clerical Skills

To excel as a dispatcher, it’s essential to type quickly and without errors. A benchmark for many is typing 35 words per minute flawlessly. In this module, you’ll be provided with a passage, either written or audio, and you’ll need to type out what you encounter. Remember, if there are mistakes in your typing, regardless of your speed, it might hinder your chances of passing this section.

Question:

See the below information and type exactly what you see

2503$212.128321@212
51602$141.809834516.14
203.53@983.4$123.70$203.98

This is how the Data Entry box will appear.

Typing Numbers Question Type

Explanation:

This will look like this when filled.

Map Reading

For a dispatcher, understanding and navigating maps effectively is crucial. They must quickly interpret routes, landmarks, and provide accurate directions during emergencies. This module tests a candidate’s ability to read maps and translate that knowledge into actionable information. Dispatchers will be presented with various map scenarios and will be questioned on routes, locations, and potential obstacles to ensure they can guide emergency responders efficiently to their destinations.

Scenario: A 911 dispatcher receives a call from a bus driver. The driver reports, "took a right turn from the Court Hall and then a left. There is a serious road accident at the intersect 3 people injured badly.

Question: Look at the map, what is the exact location of the accident to dispatch the ambulance?
Options:
  • A:

    West St & 00 St intersect

  • B:

    Joy St & Kindergarten St intersect

  • C:

    Kindergarten St & West St intersect

  • D:

    Kindergarten St & 03 St intersect

Correct Answer: C) Kindergarten St & West St intersect

Explanation:
Map Reading Sample Question (2)

Multitasking Abilities

The multitasking module tests a dispatcher’s capability to handle multiple tasks at once without errors. Candidates will face scenarios simulating concurrent incoming calls and emergencies while answering the other modules of the test. This ensures that they can manage stress and maintain organization during high-pressure situations.

Decision Making & Multi Tasking

Decision Making

The section evaluates a dispatcher’s skills in logical thinking and decision-making. It focuses on deducing specific conclusions from clear data and deriving general insights from observed patterns. Such reasoning capabilities are essential in choosing the right response in diverse emergency situations.

Emergency Dispatch Popup

Try Our Free 911 Dispatcher Practice Tests

Crafted by experts, this practice test aims to simulate the real thing, giving you insights into the types of questions you’ll face. Dive in now and see how prepared you are!

Reading Comprehension Practice Test

Map Reading Practice Test

Clerical Skills Practice Test

Oral Directions Practice Test

Personality Practice Test

Take a look at our 911 Dispatcher Exam Prep Modules

Our Dispatcher Prep Package Can Help You Prepare

Pressed for time? Elevate your readiness with our focused Dispatcher Prep Package that includes:

  • Written Comprehension: 20 real-life scenario passages encompassing 100 questions.
  • Vocabulary & Spellings: Vocabulary & Spellings: 50 diverse word challenges spanning simple to intricate terms
  • Oral Instructions: audio clips testing comprehension and responsiveness to verbal directives.
  • Clerical Skills: 40 tasks evaluating typing accuracy and speed based on real-life dispatcher scenarios.
  • Map Reading: 25 map exercises testing route optimization and geographical awareness.
  • Multitasking Abilities: 20 simulations assessing efficient management of simultaneous tasks.
  • Decision Making: 35 questions gauging logical conclusions and pattern recognitions from varied situations.

Plus, we’ve got a bunch of handy tips and tricks to help you tackle those tough questions and shortcuts to solve problems faster and boost your scores.

Ready to Transform Your Future?

Unlock the door to your success by Acing the 911 Dispatcher Exam!

1 Week

$160.00$78.90

1 Month

$180.00$88.90

3 Months

$200.00$98.90

911 dispatcher: FAQs

The 911 Dispatcher test is tough because it simulates the real challenges of the job. Without dispatch experience, it can be tricky, especially with sections on quick decision-making and handling multiple calls. It’s designed to test how you manage real emergencies.

The typing test for a 911 dispatcher checks how well you can quickly and accurately enter data, a key skill for the job. You’ll need to type at a speed of 35 to 45 WPM, with a test time of 5 to 10 minutes. Accuracy is crucial since corrections don’t count toward your final score. The test includes letters, numbers, and symbols, reflecting the variety of information you’ll handle on the job. Focus on boosting both speed and accuracy to perform well under time pressure.

A good score on a dispatcher test usually depends on the agency’s requirements, but generally, 70% or higher is considered passing. Some agencies may require higher scores in key topics like decision-making, multitasking, and typing. Scoring in the 80-90% range is typically seen as excellent and can boost your chances of moving forward in the hiring process. Aim to perform well in all sections, as some agencies might consider certain sections more based on their needs.

Yes, most 911 Dispatcher Exams are timed. The exact time limits depend on the exam and the agency. These tests have different sections that assess skills like data entry, decision-making, and multitasking, with each section usually lasting between 5 and 15 minutes. Overall, the exam can take around 2 to 3 hours to finish.

If you fail the 911 Dispatcher Exam, the specific consequences and next steps will depend on the agency you applied to. Most agencies have a retake policy, but the details vary. Some agencies may require you to wait a certain period, like six months before you can retake the exam, while others may allow you to retake it sooner if the position is reopened.

Failing the exam typically means you won’t move forward in the hiring process for that particular round, but you can usually reapply and try again after improving your skills. It’s essential to check with the specific agency for their retake policy and any additional steps you might need to take​.

No, the 911 Dispatcher Exam is not the same everywhere. Different agencies and jurisdictions use various tests to assess candidates, with the CritiCall test being one of the most common. However, some places may use other exams, like the POST Dispatcher Test in California or the NYPD 911 Operator Exam. Each test may have different sections, scoring methods, and specific skills they emphasize based on the needs of the agency.

Yes, many 911 dispatcher candidates are required to take a polygraph test as part of the background check process. This requirement varies depending on the agency and jurisdiction, but it is common in public safety positions, including 911 dispatch roles. The polygraph test is typically used to verify the truthfulness of the information provided by the candidate during the hiring process, including criminal history, drug use, and other factors that may affect suitability for the job.

The polygraph is just one component of a comprehensive background check that can also include psychological evaluations, drug tests, and in-depth interviews. The goal is to ensure that candidates are trustworthy and capable of handling the responsibilities of a 911 dispatcher

*Note: 911 Dispatcher and other trademarks are the property of their respective trademark holders. None of the trademark holders are affiliated with PrepTerminal or this website.
Maureen Laneski

Created by: Maureen Laneski

Psychometric Tutor, Prepterminal Test Expert

130 students,
4.6
, 31 Reviews

About the Author: Maureen Laneski’s Journey as a Dispatcher and 911 Dispatch Trainer
Maureen Laneski is an experienced public safety communications expert, dispatcher, and trainer with 18 years of dispatch experience and a master’s degree in teaching. She was her department’s first certified communications training officer and has trained numerous dispatchers over 10 years. Maureen started as a part-time dispatcher while pursuing her college education and competed against 800 other applicants for a full-time position, which she secured despite a lack of guidance and preparation. Maureen’s experience fueled her passion for assisting others in the dispatch field, and she now contributes to Prepterminal’s 911 Dispatcher Rapid Prep by creating comprehensive preparation materials for future dispatchers.

Any questions about the course? Contact Maureen at [email protected]

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Postal Exam 476 https://www.prepterminal.com/courses/postal-exam-476 Thu, 09 Mar 2023 10:28:15 +0000 https://www.prepterminal.com/courses/postal-exam-476-copy/ Beat the 2024 Postal Exam 476 With Expert Guide & Realistic Mock Test Overview Practice Test Curriculum FAQ Reviews Individuals seeking to work for the US Postal Service as a Mail Processor will need to take the Postal Exam 476. The table below shows which sections you’ll be taking as part of your Postal Exam […]

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Beat the 2024 Postal Exam 476 With Expert Guide & Realistic Mock Test

Individuals seeking to work for the US Postal Service as a Mail Processor will need to take the Postal Exam 476. The table below shows which sections you’ll be taking as part of your Postal Exam 476:
Postal Exam 474 Postal Exam 475 Postal Exam 476 Postal Exam 477
Tell Us Your Story
Describe Your Approach
Interpersonal Skills
Situational Judgment Test
Finding Duplicates
Work Your Register
You need proper preparation if you want to maximize your score and beat the competition to get the job. Prepterminal’s Postal Exam Master Course Course covers every section of every version of the Postal Exam, with full instructional guides and mock exams. After just a few hours of using this course, you’ll be fully prepared to take on every section of the Postal Exam 476 and secure a new career with the USPS!

What is the Postal Exam 476 test?

The Virtual Entry Assessment – MC (476) is used as part of the recruitment process for mail processing jobs. This version of the VEA is used in relation to the following job roles:

  • Mail Processing Clerk
  • PSE Mail Processing Clerk
  • PSE Data Conversion Operator
  • Casual Data Conversion Operator
  • Casual Mail Processing Clerk
  • Data Conversion Operator

The MP 476 assessment features the following sections:

  • Work Scenarios – 9 questions
  • Tell Us Your Story – 22 questions
  • Describe Your Approach – 79 questions
  • Check for Errors – 12 questions

Free Postal Exam 476 Practice Test

Let’s take a look at a short Postal Exam practice test to get to know the test a bit better.

Why Take the Postal Exam 476?

The Postal Service has streamlined the recruitment process for the majority of entry-level job positions. The USPS has introduced the Virtual Entry Assessment (VEA) , tests that all applicants are required to complete when applying for these jobs.

The MP 476 assessment is a series of four online tests that align to a specific type of job position. The Virtual Entry Assessment Mail Processor (MP) test or Postal exam 476 is the exam that must be taken by individuals who wish to apply for the following postal careers: Mail Processing Clerk, PSE Mail Processing Clerk, Casual Mail Processing Clerk, Data Conversion Operator, PSE Data Conversion Operator, and Causal Data Conversion Operator.

What’s Included in the Postal Exam 476 test?

There are four sections on Postal Exam 476:

Section #1. Tell Us Your Story

This section of the MP 476 assessment features questions about aspects of any previous job positions you may have held. If this is your first job position, don’t worry. You will be given the opportunity to indicate that this is your first job. If you have held a job in the past you will be required to give details about your attendance record, your working relationship with colleagues, and how your supervisor would most likely rate you.

Section #2. Describe Your Approach

In this section, you will be presented with questions about how you relate to and deal with other people, your approach towards various facets of work, and how you would react on a personal level in particular circumstances.

Section #3. Work Scenarios (Work Situations)

You will be shown statements that tell about possible work situations and then will be asked what you would do or would not do in those given situations.

Section #4. Check for Errors

This section in the MP 476 assessment assesses your skill at noticing differences in a series of numbers and determines if you can spot whether sets of numbers are different or alike.

Sample Questions for the 476 Postal Exam

While working at the sortation center, you notice that your co-worker isn’t following the proper protocol with loading packages on to the delivery truck.

Question: Which of the following options are you most likely and least likely to pick?
Options:
  • 1:
    Immediately call a supervisor.
  • 2:
    Tell your coworker to stop what he’s doing and remind him of the protocol.
  • 3:
    Remind your coworker about the protocol and have him reorganize the parcels.
  • 4:
    Stop your coworker from loading more packages and have him do something else while you load the parcels correctly.
Answer: A (least likely) and C (Most likely)

Explanation:

Choosing Option A would be an extreme choice to make and this would make it seem like you are a candidate that is eager to have others get in trouble so that you can be seen in a better light, and thus this should be deemed as the least likely choice to take.

Option C is the most likely choice that you should take because you are giving him the chance to correct his mistake.

Checking for Error Question

Question: Is Parcel 4 a match?
Options:
  • 1:
    Match
  • 2:
    Error
Answer: B

Explanation:

The Input ID on Parcel 4 is: OH1332547JA2275

While the one in the Database is: OH133547JA2275

The one in the database is missing the number underlined above.

Postal Exam Prep Master Course Content

How Long is Postal Exam 476?

On average it takes about 45 minutes to complete one of the VEA assessments, including all three or four sections. The only restriction is the 72 hour (3 days) that you are given to complete the test once you have applied for a job position with the USPS. Nevertheless, the instructions for the Check for Errors and Work Your Register sections encourage you to work speedily. This may indicate that your score may increase if you complete these sections quickly.

What is the Passing Score?

Like the USPS 474 Exam, USPS 475 Exam, and USPS 477 Exam, you must score at least 70% on the USPS test you sit to even qualify for employment with the USPS. Furthermore, the higher your score the greater your chances of consideration for a job position, so it is advisable to put in your maximum effort. There are a certain number of candidates selected to test and/or interview for each advertised job position. In most likelihood, candidates with higher scores will be given first preference.

Be one of the candidates that stands out. Start Practicing with us at PrepTerminal Today.

Who this Course is for

  • USPS applicants who want to prepare and succeed in the Postal Exam 476 and want to avoid retaking the USPS 476 test
  • Previous USPS applicants who were not able to succeed the first time around but want to do better and secure their application with renewed confidence and more knowledge.

How Prepterminal can Help with your Postal Exam 476

The Virtual Entry Assessment MP 476 is the test you must take if you intend to apply for a Mail Processing job with the USPS. In order to pass the examination and to do so to the best of your ability, it is essential that you set aside time to study. Practicing each section of the 476 exam can help you learn what to expect from the test, and this may also help you manage and reduce your test-taking anxiety.

To help you attain your best possible exam score, PrepTerminal has developed a comprehensive course specifically geared towards the VEA MP 476 exam. Featuring both video and text modules along with postal Exam practice tests, our course will get you ready for your Postal Exam in just a few hours! Formulated by experts in the psychometric-test field PrepTerminal’s Postal Exam Prep Course is all you need when preparing for your 476 test.

FAQs About the USPS Postal Exam 476

You will get an email from the USPS applicant tracking system, which is called eCareer. The email will feature a link that will let you launch, begin, and complete the exam. The exam can be taken using a tablet, smartphone, or computer, wherever and whenever you like.

Not every person who completes an application will be invited to sit the VEA. Every job advertised has a specific number of candidates who are invited to take the VEA exam. Invitations are distributed in relation to the order in which candidates apply. If you are not invited to complete the VEA, you may have a chance to complete it at a later date. It is advisable to keep an eye out for additional email information.

You have a total of 72 hours (3 days) to complete the VEA in its entirety. It is recommended that you start the exam as soon as you can once you have been issued your email invitation.

If you can’t complete the exam within the 72-hour time frame then you will not be considered for the job position you applied for. However, you can submit additional USPS job applications in the future.

You will receive a link to technical support resources at the start of the exam. Tips are included to troubleshoot the most common issues and a phone number for technical support is included if you don’t manage to solve your problem. If you can, make good use of a PSE mail processing clerk practice test.

After you have completed your Postal Exam 476 you can access your results by logging into your eCareer Candidate Profile.

Applicants who don’t achieve a passing score are ineligible. If you don’t manage to pass the Postal Exam 476 on your first attempt, you will have a chance to retake the exam after a year. You can, however, apply for other job positions that need a different version of the VEA. Applicants who don’t complete the exam within the 72 hours time frame will also be considered ineligible.
In this instance, you are ineligible for the particular job you applied for. You can reapply to any job position that needs this VEA exam version, and you can also apply for other job positions that need a different VEA exam version.
Being prepared will save you the inconvenience of finding out how to re-take the USPS 476 test.

*Note: USPS and other trademarks are the property of their respective trademark holders. None of the trademark holders are affiliated with PrepTerminal or this website.
Matthew Appleyard

Created by: Matthew Appleyard

Psychometric Tutor, Prepterminal Test Expert

1426 students,
4.5
, 215 Reviews

I’m Matt, Prepterminal’s Postal Exam Test Prep expert. Any questions about the course? Let me know at [email protected]

The post Postal Exam 476 appeared first on Prep Terminal.

]]>
Postal Exam 477 https://www.prepterminal.com/courses/postal-exam-477 Thu, 09 Mar 2023 10:25:06 +0000 https://www.prepterminal.com/courses/postal-exam-474-copy/ Ace the Post Office Exam 477 in 2024 with Virtual Entry Assessment Overview Practice Test Curriculum FAQ Reviews Individuals seeking to become customer service clerks with the United States Postal Service will need to take the Postal Exam 477. The table below shows which sections you’ll be taking as part of your Postal Exam 477: […]

The post Postal Exam 477 appeared first on Prep Terminal.

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Ace the Post Office Exam 477 in 2024 with Virtual Entry Assessment

Individuals seeking to become customer service clerks with the United States Postal Service will need to take the Postal Exam 477. The table below shows which sections you’ll be taking as part of your Postal Exam 477:
Postal Exam 474 Postal Exam 475 Postal Exam 476 Postal Exam 477
Tell Us Your Story
Describe Your Approach
Interpersonal Skills
Situational Judgment Test
Finding Duplicates
Work Your Register
You need to prepare thoroughly if you want to stand a good chance of beating the competition and getting the job. If you want to maximize your score, you need to prepare with Prepterminal’s Postal Exam Master Course, which covers every variant of the Postal Exam in a modular curriculum. With just a few hours of study, you’ll be fully prepared to take on your Postal Exam with ease and pass with flying colors. Take the first step to Postal Exam success today – click on ‘Get Started’ to begin your preparation!

What is the Postal Exam 477 test?

Postal Exam 477, also known as the Customer Service VEA exam, is one of the four new Virtual Entry Assessment exams launched to replace the now retired exam 477. Exam 477 is used in the recruitment process for the jobs listed below. Individuals who work in these job positions typically provide retail customer service at the front counter of a USPS Post Office.

  • Sales/Svcs/Distribution Associate
  • Casual Sales/Svcs/Distribution Associate
  • PSE Sales/Svcs/Distribution Associate

The MP 477 assessment features the following sections:

  • Work Scenarios – 10 questions
  • Tell Us Your Story – 21 questions
  • Describe Your Approach – 56 questions
  • Check for Errors – 3 questions

Free Postal Exam 477 Practice Test

Let’s take a look at a short Postal Exam practice test to get to know the test a bit better.

Why Take the Postal Exam 477?

The Postal Exam 477 is the USPS Virtual Entry Assessment which people must take if they want to land one of the following job positions: Sales/Svcs/Distribution Associate, PSE Sales/Svcs/Distribution Associate, and Casual Sales/Svcs/Distribution Associate

Therefore, passing USPS Postal exam 477 is a requirement for all candidates wishing to work for the USPS in distribution and customer service positions.

What’s Included in the Postal Exam 477 Test?

There are four sections on Postal Exam 477:

Section #1. Tell Us Your Story

This section will ask you questions about the different features of any past jobs you may have held. If this is your first job, don’t stress as you can just answer that this is your first position. If you have held a previous job you will need to supply information about your attendance, how your supervisor may evaluate you, and your working connections with co-workers.

Section #2. Describe Your Approach

In this section of the Postal Exam 477, you will be presented with questions that seek to assess how you deal with others, your approach towards various facets of your work, and how you may personally respond in various circumstances.

Section #3. Work Scenarios (Work Situations)

Statements are presented in this section that outlines potential work situations, and then you are asked what you may do or may not do in those given work scenarios.

Section #4. Check for Errors

 In this section, you will be asked questions that test your ability to calculate the fewest number of coins and bills needed when handing out change at a cash register. You will not be required to work at an actual register, as part of the test.

Sample Questions for the 477 Postal Exam

Work Scenario Question:

As you’re about to deliver the last parcel for the day, it suddenly began to rain really hard. Although this does not prevent you from arriving at the address of the recipient, you see that the package is marked as ‘FRAGILE’ and ‘KEEP DRY AT ALL TIMES.’ The home of the recipient has a lawn that covers about a 20-meter distance from the porch to the street. While you have your umbrella with you, the rain is still too heavy, and the wind is picking up, making it very likely for the package to get wet

Question: Which of the following courses of action are you most likely and least likely to take?
Options:
  • A:
    Postpone the delivery for tomorrow.
  • B:
    Try and call out for the recipient from across the street so that they can try and claim the package.
  • C:
    Secure your vehicle and run up to the recipient’s home with your umbrella to tell them of the parcel and see if you can have their assistance with getting the parcel inside.
  • D:
    Take the parcel and deliver it to the recipient by running as fast as you can with your umbrella.
Answer: D (least likely) and C (most likely)

Explanation:

First and foremost, being able to always make sure that the package is not damaged while in transit should be your highest priority, and by choosing Option D, you are risking the package breaking while running to the recipient’s home all the while risking it getting wet in the process.

The best possible course of action to take here is C because it will allow you to find a way to get the parcel in without damaging the parcel, like asking for a plastic wrap of sorts to cover it.

These choices, although not indicative of you actually performing them in real life, shows that you are someone that just doesn’t say ‘Oh well, I tried,’ and does a poor job because it’s more convenient for you. Instead, you will be seen as someone that will try and take that extra step to make sure that the customers of the USPS will always get good service.

Work your Register Question:

Question: Use the fewest number of bills and coins possible to make the exact change.
$20 $10 $5 $1 $0.25 $0.10 $0.1
             
Options:
  • A:
    Total amount: $17.55
  • B:
    Amount paid: $20.00
  • C:
    Change due: $2.45

Explanation:
$20 $10 $5 $1 $0.25 $0.10 $0.1
0 0 0 2 1 2 0

 

This is the least amount of bills that you can give to the customer for their change.

Postal Exam 477 Prep Master Course Content

How Long is Postal Exam 477?

The Postal Exam 477 is a self-administered exam that is generally completed in about 45 minutes. It must, however, be completed within 72 hours (3 days) of applying for a job position at the USPS. As there is a limited time available once you have started your application process, it is essential that you prepare for your 477 test in advance. Ultimately, you should start preparing as soon as you decide that you wish to apply for a distribution and customer service position at the USPS.

What is the Passing Score?

The highest score is 100, and 70 is a passing score. It is essential that you get the best score you possibly can achieve, now when you have the opportunity. If you pass this exam but don’t achieve the top score you need to land the job position you will have to wait two years before you can retake this exam.

This scoring mechanism is also present in the USPS 474 Exam for Mail Carriers, the USPS 475 Exam for Mail Handlers, and the USPS 476 Exam for Clerks and Operators.

Who this Course is for

  • USPS applicants who want to prepare and succeed in the Postal Exam 477.
  • Previous USPS applicants who were not able to succeed the first time around but want to do better and secure their application with renewed confidence and more knowledge.

How Prepterminal can Help with your Postal Exam 477

Upon receiving your email invite to complete postal exam 477, you will only have 72 hours (or 3 days) to complete it in its entirety and submit it. Having such a time restriction looming over your head can cause many candidates to experience test anxiety. Once more, the competitive nature of today’s job market also adds to the pressure.

Thus, it is only logical that according to the USPS, 80-90% of candidates fail their exams. Through practice, you will allow yourself to become familiar with the format and structure of exam 477. This will help you know what to expect from the exam, which, in turn, may calm your nerves and alleviate the stress.

At the end of the day, your aim is to be one of the top three scoring candidates on your specific VEA exam. We at PrepTerminal have created a prep Postal Exam course to help you attain your goal.

Our course is modular and features text and video-based material to keep you engaged while you learn. We also provide you will practice tests. You can be prepared in just a matter of hours with our expertly designed prep course.

FAQs About the USPS Postal Exam 477

You must:
– Be 18 years of age at the time of employment or have a high school diploma and be 16 years of age.
– Be a U.S. citizen or permanent resident or be a citizen of a territory of the U.S.
– Provide your recent employment history.
– Be able to pass a criminal background check, drug screening, and a medical assessment.
– Have a safe driving record, if applicable.
– Be registered with the Selective Service, if applicable.

You do not need to pay anything to take any of the USPS exams. You will require access to the Internet and an email address to start the application process, which will provide you with access to CS 477.

You won’t know for sure which exam you will need to take until you apply. Then you will only have 72 hours (3 days) to complete the test in its entirety. As part of the revised postal service job application process, you will need to choose a job from their list of open positions and start an application for that job.
During this process, you will receive an email if you have been chosen to take an exam for that job. The email will let you know which test you need to complete and will give you a link to that test. The test you will be given will relate to the job position for which you applied.

After you have completed the VEA, you can access your results by logging into your eCareer Candidate Profile.

Applicants who don’t achieve a passing score on the VEA are ineligible for this version of the test. If you don’t manage to pass a version of the VEA on your first try, you will be able to have another go after one year. You can, however, still apply to other jobs that need a different version of the VEA.

Applicants who don’t complete the test within 72 hours are also deemed ineligible. In this instance, you are ineligible for the particular job you applied for. You can apply for other jobs that need this version of the postal exam, as well as jobs that need a different version of the postal exam test.

*Note: USPS and other trademarks are the property of their respective trademark holders. None of the trademark holders are affiliated with PrepTerminal or this website.
Matthew Appleyard

Created by: Matthew Appleyard

Psychometric Tutor, Prepterminal Test Expert

1426 students,
4.4
, 255 Reviews

I’m Matt, Prepterminal’s Postal Exam Test Prep expert. Any questions about the course? Let me know at [email protected]

The post Postal Exam 477 appeared first on Prep Terminal.

]]>
Postal Exam 474 https://www.prepterminal.com/courses/postal-exam-474 Thu, 09 Mar 2023 10:21:29 +0000 https://www.prepterminal.com/courses/postal-exam-475-copy/ Ace the Postal Exam 474 – Virtual Entry Assessment in 2024 Overview Practice Test Curriculum FAQ Reviews Working at the United States Postal Service (USPS) can provide many benefits. To become a postal employee, you will first need to pass an assessment. The USPS uses the Virtual Entry Assessment 474 (VEA 474) test exams for […]

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Ace the Postal Exam 474 - Virtual Entry Assessment in 2024

Working at the United States Postal Service (USPS) can provide many benefits. To become a postal employee, you will first need to pass an assessment. The USPS uses the Virtual Entry Assessment 474 (VEA 474) test exams for most entry-level positions. For example, to become a mailman at the U.S. post office, you must first pass The Virtual Entry Assessment (MC 474), also known as the Mail Carrier Test. USPS Exam 474 must be taken and given by anyone wishing to become a mailman. The table below shows which sections you’ll be taking as part of your Postal Exam 474:
Postal Exam 474 Postal Exam 475 Postal Exam 476 Postal Exam 477
Tell Us Your Story
Describe Your Approach
Interpersonal Skills
Situational Judgment Test
Finding Duplicates
Work Your Register
Prepterminal’s All-Inclusive Postal Exam Course covers every section of every variant of the Postal Exam. If you’re taking any of the Postal exams, this course will walk you through every step of the process and teach you how to ace the exam with expert shortcuts and realistic mock exams. Start studying now to master the Postal Exam and kickstart your career!

What is the Postal Exam 474?

Postal exam 474 is one of the four new Virtual Entry Assessment tests recently developed and launched to replace the now-obsolete exam 473. Postal exam 474 is also known as the Mail Carrier VEA 474 exam, and it is used in the recruitment process for all mail delivery jobs. Below is a list of specific mail delivery jobs. Anyone applying for one of these job positions will need to complete the USPS exam 474.

  • City Carrier
  • Casual City Carrier
  • City Carrier Assistant 1
  • City Carrier Assistant 2
  • Rural Carrier
  • Assistant Rural Carrier
  • Rural Carrier Associate

Free Postal Exam 474 Practice Test

Let’s take a look at a short Postal Exam practice test to get to know the test a bit better.

Why Take the Postal Exam 474?

The Virtual Entry Assessment – MC 474 is a compulsory screening step that you must take and pass if you want to become a mailman.

Achieving a passing score of 70 is essential, as applicants who don’t get this score attain an ineligible status. Once you receive this status you can only retake the test after a 12-month period.

According to the USPS, 80%-90% of applicants fail the USPS exam 474. The difficult nature of the exam and the knowledge that you only have one chance to pass per year increases anxiety levels. That is why it is highly recommended to start preparing for the 474 exams as early as possible.

What is Included in the Virtual Entry Assessment – MC (474)?

The USPS VEA 474 Postal Exam features the following 3 sections:

Section #1. Tell Us Your Story

This section will present you with questions about aspects of any previous job positions you may have held. Don’t stress if you don’t have any prior work experience, you can just answer that this is your first job. You will also be asked about your attendance record, your working relationship with your peers, and how your supervisor may evaluate your performance.

Section #2. Describe Your Approach

This section asks you questions that relate to how you handle other people, your approach towards specific parts of your work, and how you would react on a personal level when placed in certain conditions.

Section #3. Work Scenarios (Work Situations)

In this section, you will be given descriptions of possible work situations and then asked how you would react in those work situations. In other words, what you would or would not do under those specific situations.

Sample Questions for the Virtual Entry Assessment – MC (474)

SJT/Work Scenario Question:

While assigned at the drop-off office, a customer hands you their filled-up form along with the parcel that they want to send to a relative. Upon inspecting the details of the form, you notice that the zip code of the recipient is missing. After pointing this out to the customer, they state that they do not know the zip code of their relative’s address.

Question: Which of the following courses of action are you most likely and least likely to take?
Options:
  • 1:
    Inform them that you will not be able to accept the parcel without the zip code.
  • 2:
    Ask them to contact their relative for their zip code.
  • 3:
    Tell them that they can search for the zip code online.
  • 4:
    Offer to search for the zip code in the USPS database and have the customer confirm it if possible.
Answer: D (most likely) and A (least likely)

Explanation:

This question isn’t about getting the zip code correct; at least, this isn’t the main point of it. Instead, this question is put in the postal exam because the organization wants to measure just how helpful you are towards customers, especially those who are not familiar with how the requirements of sending in parcels based on how many details have to be in the forms.

Option D would show that you are not just a candidate that would shrug off a customer just because they messed up an application form for their parcel and call it a day. This will allow the USPS to know that you are willing to go the extra mile to show how friendly and helpful employees of the postal service is.

Option A can be considered as the least likely course of action that you should take as you are not being helpful even though the situation can easily be solved.

Describe Your Approach:

Question: I value accuracy over speed.
Options:

Explanation:

As a postal officer, it is vital that every parcel, letter, or package is sent to the right recipient, meaning you must be able to deliver them to the correct house or apartment unit no matter how confusing or large the area is.

This isn’t to say that making deliveries on time is not important, but it is more difficult to explain why a parcel was given to the wrong person/address, especially if the address was given completely and correctly.

Postal Exam 474 Prep Course Curriculum

How Long is the Postal Exam 474?

The 474 Virtual Entry Assessment is a self-administered assessment that is typically completed in about 45 minutes. The exam must be completed within 72 hours (3 days) of submitting an application for a job.

This time limit is also present in the 475 virtual entry assessment, which is primarily used for mail handler applicants, the 476 virtual entry assessment, which is for clerks and operators, and the Postal Exam 477 for associates and customer service representatives.

As there is a very limited amount of time available for preparations after applying, so it is advisable to start practicing for the 474 exams as soon as you decide you wish to become a mailman. Thus, ideally, you should enroll in our preparatory Postal Exam course prior to applying for a job.

However, if you have already submitted your application, don’t stress. Just make sure to plan to sit the exam near the end of your three-day time period. This gives you at least a couple of days to prepare using our prep course.

What is the Passing Score for the VEA 474?

The maximum score you can achieve on one of the exams, as well as the VEA 475, 476, and 477, is 100. You will need to achieve a score of at least 70 in order to pass. You can find out what score you attained upon completion of your test by logging into your candidate profile on the USPS website. If you do not manage to pass, you will get an email that says you are “ineligible.” This indicates that you will not be considered for the job position you applied for. If you can, make good use of a free practice postal exam 474.

Who This Course is For

  • Applicants to USPS who want to prepare for the Virtual Entry Assessment – MC (474).
  • Previous applicants to USPS who did not get the job and would like to be better prepared the next time around.

How our 2024 USPS Prep Course can Help you

According to the USPS, around 80-90% of all candidates will not pass their postal exam. Thus, the passing score implemented for all U.S. Postal Service exams is considerably high. If you want to pass this test you need to achieve a score of at least 70 out of a possible 100. Practicing leading up to the day of your exam will help you refine your test-taking skills and know-how and maximize your chances of passing this difficult exam.

At PrepTerminal we are here to help you optimize your 475 postal exam score. Our tailor-made preparatory postal exam course will help you familiarize yourself with the structure and format of this tricky exam. Our prep course is modular and features both text and video-based material. As such, you can easily follow along, stay engaged and learn the strategies you need to ace your postal test. Don’t hesitate! Give yourself the best possible chance of landing your USPS job and start practicing with us today.

FAQs About the 474 Postal Exam

The passing score is similar to that of postal exam 473, namely 70. Ideally, you should aim to score 85 or above in order to be a competitive candidate.

The Postal Exam 474 is a hard assessment, and according to the USPS, 80%-90% of applicants fail the test. The test can be tricky as many of the questions are hypothetical and because there often isn’t one clear answer that presents itself as the right option.

The MC (474), also known as the Mail Carrier or Mailman Test, features the following sections and a number of questions.

Work Scenarios – 8 questions that need to be answered in approximately 7 minutes. Tell Us Your Story – 20 questions that need to be answered in approximately 2 minutes. Describe Your Approach – 56 questions that need to be answered in approximately 6 minutes.

If you don’t pass your 474 postal exam the first time, you cannot take the test again for one year. You can, however, choose to sit a different one of the four exams. Yet this means submitting an application for a different job, which may not be your ideal position. If you do pass the 474 postal exams but want to retake the test to better your score, you will need to wait 24 months.

To become a mailman at USPS, you need to have a clean criminal background check and driving record and possess U.S. citizenship. You will also have to pass the postal exam 474 and attend a job interview.

Your USPS postal exam 474 test scores will stay valid for between two and six years, based on whether you pass the test and the job position you submitted an application for.

*Note: USPS and other trademarks are the property of their respective trademark holders. None of the trademark holders are affiliated with PrepTerminal or this website.
Matthew Appleyard

Created by: Matthew Appleyard

Psychometric Tutor, Prepterminal Test Expert

1426 students,
4.7
, 265 Reviews

I’m Matt, Prepterminal’s Postal Exam Test Prep expert. Any questions about the course? Let me know at [email protected]

The post Postal Exam 474 appeared first on Prep Terminal.

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Postal Exam 475 https://www.prepterminal.com/courses/postal-exam-475 Thu, 09 Mar 2023 10:19:32 +0000 https://www.prepterminal.com/?post_type=product&p=34852 Beat the 2024 Postal Exam 475 With Quick Guides and Accurate Practice Overview Practice Test Curriculum FAQ Reviews Individuals applying for a mail handler position with the US Postal Service will need to take the Postal Exam 475. The table below shows which sections you’ll be taking as part of your Postal Exam 475: Postal […]

The post Postal Exam 475 appeared first on Prep Terminal.

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Beat the 2024 Postal Exam 475 With Quick Guides and Accurate Practice

Individuals applying for a mail handler position with the US Postal Service will need to take the Postal Exam 475. The table below shows which sections you’ll be taking as part of your Postal Exam 475:
Postal Exam 474 Postal Exam 475 Postal Exam 476 Postal Exam 477
Tell Us Your Story
Describe Your Approach
Interpersonal Skills
Situational Judgment Test
Finding Duplicates
Work Your Register
If you want to stand a chance of beating the competition and landing the job, you need to prepare thoroughly to perform well in every section of this exam – coming up short in just one section can and will cost you this opportunity. The best way to secure your success on this exam is with Prepterminal’s Postal Exam Master Course. The modular curriculum of this course will walk you step-by-step through this challenging exam and help you land the job with ease. Get started today and kickstart your new career with the US Postal Service!

What is the Postal Exam 475?

Postal exam 475 is one of the four new Virtual Entry Assessment exams launched recently. Advanced exam preparation is highly recommended, as you will need to take this test within 72 hours of applying for a mail handler job.

The 475 VEA assessment is used in the process of recruiting for the following job positions:

  • Mail Handler
  • Mail Handler Assistant
  • Casual Mail Handler

The Virtual Entry Assessment – MH (475) for Mail Handlers features the following sections:

  • Work Scenarios – 9 questions
  • Tell Us Your Story – 22 questions
  • Describe Your Approach – 79 questions
  • Check for Errors – 12 questions

Free Postal Exam 475 Practice Test

Let’s take a look at a short Postal Exam practice test to get to know the test a bit better.

Why Take the Postal Exam 475?

The USPS administers tests that assess the qualifications and knowledge of a candidate for a post office job. The competition for these jobs is quite fierce as there are often more candidates than job openings. This is why it is so important to do well on the 475 postal exam. Using all the resources available, such as the course material and practice tests offered by PrepTerminal, is advisable.

The postal test 475 is the exam you should take when you want to land a job as a: mail handler, mail handler assistant, or casual mail handler.

In a nutshell, the mail handler VEA will focus on what a mail handler does in the USPS.

What is Included in Postal Exam 475?

The USPS VEA 475 Postal Exam features the following 4 sections:

Section #1. Tell Us Your Story

this section in the mail handler VEA asks questions about different aspects of any previous jobs you may have had in the past. Don’t fret if this is your initial job, as you can just indicate that this is your first job position. You will also be asked about your job attendance record, how your superiors could assess you, and how you work together with colleagues.

Section #2. Describe Your Approach

 in this section, you will be presented with questions about how you relate to others, your attitudes towards various features of your work, and how you would respond on a personal level in specific circumstances.

Section #3. Work Scenarios (Work Situations)

this section presents statements that give an account of potential work scenarios and then asks you what you would do or not do, in those given work scenarios.

Section #4. Check for Errors

 this section measures your ability to identify differences in sets of numbers and tests if you can notice whether sets of numbers are different or the same.

Sample Questions for the Virtual Entry Assessment – MC (475)

SJT/Work Scenario Question:

While at the sortation center, you notice that a coworker of yours is having trouble getting parcels to the delivery area even with the help of a pallet jack. After asking him, he says he lifted a heavy box incorrectly a few minutes ago and now his back is hurting.

Question: Which of the following courses of action are you least and most likely to take?
Options:
  • A:
    Remind him of the protocol for lifting heavy packages before offering your help.
  • B:
    Tell him to head to the clinic while you take the parcels to the delivery area
  • C:
    Tell him to rest and have another coworker take the parcels to the delivery area.
  • D:
    Tell him to head to the clinic so that his back can be checked.
Answer: D (least likely) and B (most likely)

Explanation:

Notice that the question is asking which of the choices you are least likely to make, which means you have to choose the worst or least effective choice.

From here, Option D can be classified as the worst choice in this situation, not because you are telling a coworker to make sure that he is not injured, but because the choice doesn’t include what to do with the parcels that have to be taken to the delivery area. It can only be inferred that you just left it there after telling your colleague to go to the clinic, which can mean delays in the delivery of the parcels.

Option B can be considered the choice to select most likely because this minimizes the time needed for the parcels to be taken to the delivery area. If you have to look for another coworker to take the parcels, this will take some time, and the vehicle assigned for the parcels may have to leave in a few minutes.

Checking for Error Question:

Question: Is Parcel 4 a match?
Options:
  • A:
    Match
  • B:
    Error
Answer: A

Explanation:

The Input ID is a perfect match with the one in the Database.

Postal Exam 475 Prep Master Course Content

How Long is Postal Exam 475?

The mail handler VEA is self-administered and should take approximately 45 minutes to complete and focuses on what a mail handler does. However, there is no official time limit for any section of this test. Yet, you should try to work as quickly as you can without compromising on accuracy, as your score will reflect the amount of time it took you to finish the exam.

The 475 postal exam must, however, be completed within 72 hours (3 days) of applying for a postal job. With such limited time available once you have applied, it is highly recommended to start preparing for your assessment in advance.

What is the Passing Score for the 475 Postal Exam?

The maximum score you can achieve is 100, and 70 is a passing score. It is essential that you attain the highest score possible if you pass but don’t get the high score needed to land a job you must wait two years before you can retake the 475 exam. If you fail the test you need to wait 1 year before you can take the test again. The score you achieve is key to landing the job you want. Tailored exam preparation is thus imperative.

This scoring mechanism also works for the USPS 474 Exam for Mail Carriers, the USPS 476 Exam for Operators and Clerks, and the USPS 477 Exam for Customer Service Representatives.

Who this Course is for

  • USPS applicants who want to prepare and succeed in the Virtual Entry Assessment – MH (475) for Mail Handlers.
  • Previous USPS applicants who were not able to succeed the first time around but want to do better and secure their application with renewed confidence and more knowledge.

How Prepterminal can Help with your Postal Exam

According to the USPS, around 80-90% of all candidates will not pass their postal exam. Thus, the passing score implemented for all U.S. Postal Service exams is considerably high. If you want to pass this test you need to achieve a score of at least 70 out of a possible 100. Practicing leading up to the day of your exam will help you refine your test-taking skills and know-how and maximize your chances of passing this difficult exam.

At PrepTerminal we are here to help you optimize your 475 postal exam score. Our tailor-made preparatory postal exam course will help you familiarize yourself with the structure and format of this tricky exam. Our prep course is modular and features both text and video-based material. As such, you can easily follow along, stay engaged and learn the strategies you need to ace your postal test. Don’t hesitate! Give yourself the best possible chance of landing your USPS job and start practicing with us today.

Postal Exam 475 FAQs​

– Be 18 years of age at the time of employment or have a high school diploma and be 16 years of age.
– Be a U.S. citizen or permanent resident, or be a citizen of another territory of the U.S.
– Provide your recent employment history.
– Pass a medical assessment, criminal background check, and drug screening.
– Have a safe driving record, where relevant.
– Be registered with the Selective Service, if required.

You must apply for a postal job directly from the USPS website. After you have completed your resume you should fill out the job application, as well as your employment history. After you have done this, you will be able to see all the open positions in your region.

You must attain a score of at least 70% on the USPS test you take just to qualify for employment. However, top scores are more seriously considered, so you should put in your very best effort. There will be a set number of candidates selected to test and/or interview for every position advertised. Higher scoring candidates will, in all likelihood, get first job preference. Furthermore, if you don’t pass the 475 test the first time, you cannot sit the exam again for 1 year. You can, however, sit a different VEA test, however, this may mean that you end up applying for a job that isn’t exactly what you want.

You need to achieve a score of 70 in order to pass the VEA 475. If you score anything below 70 you will receive a message stating that you are ‘ineligible’. This means that you will not be considered for the selection process.

As competition is serious and all candidates are ranked based on the marks they achieve, it is best to try and score as high a mark as you can. This will help to increase your chances of going through to the next part of the recruitment process.

If you don’t manage to pass the 475 postal service exam in a given attempt, you will have to wait 1 year before you can take the 475 test again.

You can access your exam results directly from the USPS website after you have finished your exam. Be aware that if you scored lower than 70 points you will be presented with a message that reads ‘ineligible’.

In short, no. You will not be promised a job if you pass the 475 exam. If you do manage to attain one of the top three exam scores required by the USPS, you will be able to move on to the next part of the hiring process.

Your USPS exam score will remain valid for a period of two to six years, according to whether you managed to pass the exam and depending on the job role you applied for.

There are four sections on the postal exam 475. Three of them – Work Scenarios, Tell Us Your Story and Describe Your Approach – feature unusual questions which are answered in a really strange manner. It is not uncommon for candidates to fail because they didn’t really grasp the questions in these sections or didn’t understand how they were meant to answer them. It is essential that you prepare for these sections so that you know what to watch for, and so you won’t be unsettled by their strangeness.

*Note: USPS and other trademarks are the property of their respective trademark holders. None of the trademark holders are affiliated with PrepTerminal or this website.
Matthew Appleyard

Created by: Matthew Appleyard

Psychometric Tutor, Prepterminal Test Expert

1426 students,
4.3
, 260 Reviews

I’m Matt, Prepterminal’s Postal Exam Test Prep expert. Any questions about the course? Let me know at [email protected]

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MTA Bus Operator Exam https://www.prepterminal.com/courses/mta-bus-operator-exam Thu, 02 Mar 2023 14:10:59 +0000 https://www.prepterminal.com/?post_type=product&p=19276 MTA Bus Operator Exam Prep Course & Practice Questions Overview Curriculum Reviews The Metropolitan Transport Authority (MTA), considered the largest public transit authority in the U.S., is responsible for serving over 11 million passengers all over New York. The MTA utilizes the MTA Bus Operator Exam to ensure that all of its bus operators are […]

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MTA Bus Operator Exam Prep Course & Practice Questions

The Metropolitan Transport Authority (MTA), considered the largest public transit authority in the U.S., is responsible for serving over 11 million passengers all over New York. The MTA utilizes the MTA Bus Operator Exam to ensure that all of its bus operators are competent and responsible for that role.

Prepterminal’s all-inclusive guides, practice materials, and authentic practice questions are the ideal preparation resource for anybody seeking to apply as an MTA Bus Operator.

Introduction to the MTA Bus Operator Exam

With nearly 6,000 buses plying its 325 routes, the MTA needs to make sure that these vehicles are manned by competent and reliable operators. To do this utilizes a number of assessments and pre-employment tests to see if the aspiring applicant has what it takes to become an MTA bus operator, one of which is the MTA Bus Operator Multiple Choice Exam.

Depending on who you talk to, the exam is also known as:

  • MTA Bus Operator Exam
  • MTA Bus Operator Multiple Choice Exam
  • MTA Multiple Choice Exam
  • MTA Bus Operator MCE
  • MTA MCE

With nearly 6,000 buses plying its 325 routes, the MTA needs to make sure that these vehicles are manned by competent and reliable operators.

The MTA Bus exam aims to see if the candidate is capable of safely and efficiently operating an MTA New York City Transit bus transporting passengers along an assigned route while adhering to a schedule, traffic regulations, state laws, and the MTA’s own rules and regulations at being an MTA Bus operator.

They are also tasked with ensuring the safety of their passengers as well as the safety and security of their assigned vehicle, performing regular pre-trip and post-trip inspections, and writing accurate but succinct work-related reports.

All of these capabilities are tested in the numerous subjects contained in the MTA Bus Operator Multiple Choice Exam.

MTA Bus Operator Exam Course

What does the MTA Bus Operator Exam Include?

Like its name, the exam will follow a multiple-choice format and contains questions centering around 11 subjects.

According to the MTA, these subjects are:

Deductive Reasoning

Candidates of the MTA Bus Operator are given a passage containing state laws or policies of the MTA and they will be required to read and analyze how these rules apply to a particular situation or question following the passage.

This is included in the exam because it allows the MTA to know if the test-taker has sufficient problem-solving skills needed to become an effective MTA bus operator.

After all, they will need to make good decisions or judgment calls in the field on their own when a problem appears and a senior operator or coworker isn’t there to help them know which is the best course of action to take.

Inductive Reasoning

Similar to the deductive reasoning subject, here, the candidate has to come to a logical conclusion by looking at a set of pictures, numbers, scenarios, objects, or even just words or letters.

Sometimes, the questions will come in the form of sentences, tables, or charts, and it will be up to the test-taker to find the common element, concept, rule, or sequence that all of the figures share with each other.

The subject is included in the test because the MTA needs its bus operators to have an inquisitive mind when it comes to problem-solving. An example of this is realizing that a number of mechanical problems in multiple MTA vehicles stem from the same source or nature, allowing them to immediately know which mechanical part is causing the problem.

Information Ordering

In this section, the test-taker will be given five to six statements in random order. From here, they will have to re-arrange them in a way that follows a logical sequence or follows the intended chronological order of the passage.

This is, after all, a means for the MTA to know how well the candidate can process information and come to a logical conclusion even if it wasn’t presented or discovered in the correct order or if certain details are missing.

On the other hand, this is also used to make sure that the applicant can write a report chronologically so that they can be easily understood by their coworkers or superiors when an incident occurs.

Problem Sensitivity

Sometimes known as the MTA situational judgment test, the questions contained in this section of the MTA bus operator multiple choice exam revolve around you having to solve a conflict of some sort that a bus operator of the MTA may encounter while on the job.

The responses will range from highly pacifistic/tolerant to being firm or aggressive and it will be up to you to decide what is the best course of action to take to solve that problem.

Fortunately, however, you do not need to know of the policies or procedures of the MTA and most of the situations only follow a ‘common sense’ solving style as the company wants to know just what sort of operator you will be when presented with such situations.

Short Term Memorization

As an MTA bus operator, you will need to learn and remember a lot of routes, landmarks, street names, speed limits, one-way lanes, special traffic rules, MTA procedures, and so much more as you go through your day bringing in passengers and dropping them off at their specific stops.

This means that you will need to have a sufficient enough level of memorization skills so that you can still navigate and bring passengers to their destinations even if the GPS device of your bus is down or malfunctioning.

In case you do not know what route to take, this means that you must remember directions given to you by dispatch, police officers, or fellow bus operators the first or second time they relay the information to you.

The questions will come in the form of you having to find a complicated line of letters, numbers, symbols, or a mixture of everything according to a list or table.

Spatial Orientation

This part of the MTA Bus Operator Multiple Choice Exam aims to know if the test-taker has the ability to determine their location at any time through the use of maps or layouts.

After all, as an MTA bus operator, you will need to be familiar with your surroundings as you drive your assigned vehicle through your assigned routes, and know how to utilize different ways to get to a location if an obstacle or problem prevents you from taking the normal route all the while paying close attention to the laws and rules of the city.

In the test, questions will come in the form of which is the fastest route without breaking traffic laws and other requirements provided in the question.

Written Comprehension

This subject is similar to that of reading comprehension but the contents will be more focused on passages or word choices utilized by the MTA itself such as those of bulletins, messages, policies, and regulations.

In short, the MTA wants to know that the candidate has the ability to understand such subjects, even instructions for a particular inspection, trip, or even repairs if a mechanic isn’t nearby and the problem is something that can be fixed personally by the operator.

Once again, this subject is meant to gauge if the test-taker has the capability to understand instructions, statements, or even just mere directions given to them so that they can work effectively.

Written Expression

Given the nature of their work, an MTA bus operator must be able to communicate information and ideas effectively, both through oral and written methods as this would be vital in helping passengers take the correct stop if they are not familiar with the route as well as them having to write a report when needed if an incident occurs during their trip.

To summarize, this section is included in the MTA Bus Operator Multiple Choice Exam to test the candidate’s ability to express themselves verbally.

Generally, the questions encountered under this subject will come in the form of incomplete sentences and the test-taker will need to select the answer that completes it while adhering to vocabulary, grammar, spelling, and word order rules.

Visualization

In this part of the MTA Bus Operator Test, the test-taker will be tasked with proving their mental imagery skills.

This is done by giving them questions to which they have to identify the original object, pattern, figure, or person following a number of changes in terms of its position or appearance.

Generally, the questions will come in the form of a unique geometric pattern/portrait and the test-taker has to choose amongst the choices which match the original image.

Mechanical Aptitude

In this subject, the MTA seeks to assess the candidate’s ability to understand and apply mechanical concepts and principles to solve problems such as understanding that the bus needs fuel when the fuel gauge is near empty.

As someone in charge of a vehicle, operators of the MTA must have some mechanical knowledge so that they can fix or prevent a mechanical problem, especially when a mechanic is not nearby and the problem is easily fixable.

This means the test-taker will encounter questions revolving around speed, wheels, belts, pulleys, levers, mechanical concepts, etc.

Customer Service

This is similar to the problem sensitivity section but is more geared towards being helpful to the passengers and customers of the MTA.

In this section, the test-taker will be provided with a short passage that contains a conflict or problem that they have to resolve through a number of given choices of varying intensity, friendliness, approachability, etc.

However, unlike the problem sensitivity section, this focuses more on trying to give more favor to the customer as long as it is within the boundaries of MTA policies and reason.

Additional Information About the MTA Bus Operator Exam

Requirements

Following the MTA Bus Operator Exam, although you don’t need to have formal education or a New York City Residency to be a bus operator of the MTA, there are a number of requirements that you must meet such as:

1) A driver’s license that’s either:

  • A Class B Commercial Driver License (CDL) valid in the State of New York with a passenger endorsement and no disqualifying restrictions(serious moving violations, a license suspension, or an accident record); or
  • A Motor Vehicle Driver License valid in the State of New York and a Learner Permit for a Class B CDL valid in the State of New York with a passenger endorsement and no disqualifying restrictions (serious moving violations, a license suspension or an accident record).

2) Pass a medical exam

3) Pass a drug screening test

What is The Passing Rate For the MTA Bus Operator Exam?

The minimum score required to pass the test is 70%

However, even if the 70% minimum passing score of the MTA Multiple Choice Exam seems manageable, we have discovered that a number of test-takers are bound to underestimate the difficulty and the complexity of the exam’s subject matter, causing them to lose precious time and money just because they didn’t prepare enough for it.

To make matters worse, even if you do pass the MTA bus operator exam, your score will be compared to other candidates, further limiting your chances of being given an appointment.

As a result, it would be in your best interest to make sure that your MTA Multiple Choice Exam score is one of the highest, if not THE highest, scores on the eligibility list.

What You’ll Learn in Our MTA Multiple Choice Exam Prep Course

  • Strategy and Time management – With how many subjects are contained in the MTA Multiple Choice Exam, you will be bound to make mistakes in the long run if you linger too long in a single question and exhaust yourself. With our prep course, we will walk you through on how to tackle each question so that you can keep your cool throughout the exam and answer questions quickly and effectively.
  • Full preparation for all question types – This course is all-inclusive. That means that it will prepare you for the subjects contained in the real MTA Bus Operator Multiple Choice Exam.

Who is this MTA Bus Operator Exam Prep Course for?

If you’ve applied to take the MTA Bus Operator Multiple Choice Exam, chances are, you probably don’t have a lot of time between now and the date of the test. The passing rate, although manageable, is hampered by the fact that the MTA shortlists only those with the highest scores, making the competition extremely difficult.

However, even if time is short, you have a lot to gain by getting this right.

Whether you are confident with taking tests or haven’t sat a single examination in years, this course has something to offer.

This MTA Bus Operator Multiple Choice Exam Preparation Course is perfect for:

  • Inexperienced test-takers who need to learn the concepts covered in the MTA Bus Operator Multiple Choice Exam from scratch.
  • Experienced test-takers who wish to further sharpen their skills and jog their memory in order to maximize their chances of success.

Why is it Important to Get a High Score in the MTA Bus Operator Exam?

Receiving a high score on the MTA Bus Operator Test Test increases your chances of being hired.

For starters here are just a few of the benefits of becoming a bus operator of the MTA:

  • Lucrative starting salary
  • 401K-style 457 pension plans
  • Comprehensive dental and medical coverage
  • Generous vacation days and paid leave
  • Long-term and short-term disability insurance plans.

How Prepterminal Can Help with the MTA Bus Operator Exam

As shown above, the MTA bus operator test can be a difficult test to get through, and for good reason given the responsibilities that one has to take when becoming one in addition to the benefits that they can get.

Considering the fact that the MTA will take a look at the scores of candidates, which WILL affect their application depending on whether or not they did well on it, you shouldn’t settle for just a passing grade.

Our comprehensive MTA Bus Operator Exam Test Prep Course is designed by aptitude and pre-employment test experts and test developers who regularly keep an eye and research the contents of the MTA bus operator exam so that our guides are always up-to-date.

With their help, we were able to produce a full curriculum-based course for an optimal structured learning experience that covers everything so that test-takers can prepare and succeed despite its difficult nature.

This means that our prep course has study guides, video guides, practice questions, and full practice tests that contain all of the subjects, questions, and question formats that will appear in the MTA Bus Operator Multiple Choice Exam.

Here at Prepterminal, we know that there are no bad test-takers, only ones that are more informed and more prepared. Secure your future at the Suffolk County police force by studying and practicing with our MTA Bus Operator Exam Prep Course today!

*Note: MTA and other trademarks are the property of their respective trademark holders. None of the trademark holders are affiliated with PrepTerminal or this website.
Matthew Appleyard

Created by: Matthew Appleyard

Psychometric Tutor, Prepterminal Test Expert

867 students,
4.6
, 179 Reviews

Mathsphoto I’m Matt, Prepterminal’s MTA Bus Operator Exam Prep Expert. Any questions about the course? Let me know at [email protected]

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Civil Service Exam Prep Course – 2024 https://www.prepterminal.com/courses/civil-service-exam Wed, 22 Feb 2023 18:11:30 +0000 https://www.prepterminal.com/?post_type=product&p=13818 Ace the Civil Service Exam 2024: Study Guides and Free Practice Tests Overview Quiz Curriculum Reviews If your ambition is to land a civil service job, chances are you’ll be asked to take a Civil Service Exam. Let’s begin by exploring what civil service actually is. Civil service workers are hired by a government agency […]

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Ace the Civil Service Exam 2024: Study Guides and Free Practice Tests

If your ambition is to land a civil service job, chances are you’ll be asked to take a Civil Service Exam. Let’s begin by exploring what civil service actually is.

Civil service workers are hired by a government agency or department and thus work for the public sector. In other words, a civil service job is a position provided by the government. However, the military, elected officials, and judicial branches are not part of the civil service.

There are various types of civil service job roles: local, state, and federal. Within these categories, there are particular job positions.

What is the Civil Service Exam?

The Civil Service Exam is a crucial tool used by government agencies for testing purposes. All candidates applying for a civil service position must complete the exam.

Although not all civil service tests are the same, as they may change in relation to a particular civil service job, the aim of all civil service exams is to help screen applicants. Thus, the test helps government agencies measure if a candidate passes the specified civil service requirements.

The Civil Service Exam was created to assess a candidate’s basic aptitude, skills, and knowledge for a certain civil service position. The government uses this exam as a baseline to see if a candidate should be considered further for work in the civil service area. The civil service exam can be viewed as the initial step in the recruitment process.

In most cases, applicants must take a civil service test before they can move on to the next stage of the hiring process. This is the case when it comes to the following civil service job positions:

  • A member of the Transportation Security Administration (TSA)
  • A Police Officer
  • A United States Postal Service Worker
  • A US Customs Agent
  • An Agent with the Foreign Service
  • FBI Special Agent
  • FBI Intelligence Analyst
  • A Federal Bureau of Investigation (FBI) Agent
  • An Air Traffic Control Agent
  • A Border Patrol Agent
  • An IRS worker
  • A Central Intelligence Agency (CIA) Agent

Civil Service Exam Location

Your civil service test will be administered at a civil service testing facility that is positioned within the country or city where the advertised position is. You will be notified of the time and location of your test via email or mail, generally a couple of weeks prior to your test date.

Click on the buttons below to find out about the civil service exams required by your location.

What Is in the Civil Service Examination?

There is no one civil service examination, rather there are different types of civil service exams that focus on the skills needed to carry out a job well. Thus, a candidate completing an administrative assistant civil service exam will have a completely different test from a candidate hoping to land a job as a border patrol agent.

What’s on the civil service examination will change in relation to various details, such as the sort of job you wish to apply for. Whether or not the job position is a municipal/state or a federal role. And, if you will be required to compete against other candidates or not (namely, if the exam is competitive).

What does the Civil Service Exam Assess?

Overall, every test is designed to assess a candidate’s skills and aptitude based on the role they wish to apply for. Nevertheless, most civil service examinations will feature the following topics:

1. Verbal Skills

Nearly all civil service exams feature a verbal skills exam. A verbal skills test will assess how effectively you can carry out jobs including; proofreading, reading, writing letters, and following instructional manuals. Verbal ability tests generally cover, vocabulary and spelling, grammar and writing, and reading comprehension.

Verbal Skill Quiz

2. Mathematical Skills

The mathematical skills test is only needed for jobs that demand some sort of math ability. The mathematical skills exam will generally feature algebra, arithmetic, proportions, and ratios, logic problems, geometry, analyzing data, and interpreting graphs and tables.

Mathematical Skill Quiz

3. Clerical Skills

The clerical skills exam will assess how accurately and quickly you can carry out various clerical jobs. The clerical skills exam will measure how efficiently you can execute the following functions: typing, filing, number checking, coding, and stenography.

Clerical Skill Quiz

Civil Service Exams Master Course

How to Pass any Civil Service Test?

Passing your civil service exam is now made simple with PrepTerminal’s online prep course. We boast a united course that comprehensively helps you prepare for your real civil service exam. Practice is the key when it comes to any test. Knowing what to expect takes much of the anxiety out of the testing experience. The same holds true for the civil service tests.

Our course includes 18 core modules, 10 video guides, and 18 Question sets to keep you engaged and informed. Our in-depth written guides on Numerical, Verbal, and Abstract modules were developed to help you beat any Civil Service Exam and get hired. What’s more, we also have prepared SJT Guide & Practice Questions to help you maximize your civil service exam score.

So, don’t wait, enroll today, and start your career in the public sector.

*Note: Civil Service and other trademarks are the property of their respective trademark holders. None of the trademark holders are affiliated with PrepTerminal or this website.
Michael Lerner

Created by: Michael Lerner

BSc, Psychometric Tutor, Prepterminal Test Expert

1426 students,
4.8
, 260 Reviews

Hey, welcome to our Civil Service Test Course. I’m Michael, I am here to assist you with any queries you may have about the Civil Service Test Course. Don’t hesitate to contact me at [email protected].

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CritiCall Test: Become a 911 Dispatcher https://www.prepterminal.com/courses/criticall-dispatcher-test-prep Wed, 22 Feb 2023 17:35:53 +0000 https://www.prepterminal.com/?post_type=product&p=13754 CritiCall Test Prep 2024: Latest Syllabus & Free Practice Test Unlock Your Potential and Land Your Dream Dispatcher Career! Overview Test Format Practice Test Curriculum Embarking on the journey to become a lifesaving emergency dispatcher begins with conquering CritiCall, an assessment designed to test your skills and cognitive abilities. This assessment rigorously evaluates the diverse […]

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CritiCall Test Prep 2024: Latest Syllabus & Free Practice Test

Unlock Your Potential and Land Your Dream Dispatcher Career!

Embarking on the journey to become a lifesaving emergency dispatcher begins with conquering CritiCall, an assessment designed to test your skills and cognitive abilities. This assessment rigorously evaluates the diverse skills and cognitive abilities that are fundamental to performing under pressure. Our extensive prep course is your first step towards achieving excellence and readiness for a career at the heart of the emergency response.

This prep course has been crafted under the guidance of Maureen, an experienced dispatcher – who brings real-world expertise to your learning journey. It includes lessons with sample questions and strategies to help you master each topic individually. At the end of each topic, there are 3 to 4 sets of timed practice tests of different difficulty levels.

With us, every practice step brightens your journey to success!

CritiCall Prep Course Curriculum

The CritiCall test covers a wide range of topics, presenting questions in diverse formats under timed conditions. Let’s quickly look at the course modules and sample questions – custom-designed to provide a realistic practice environment.

Reading Comprehension

Tests your ability to understand remember, and apply what you read. It tests your reading skills and memory retention abilities, both of which hold significant importance in emergency communications.

Here is a sample question:

Reading Comprehension Sample Question

Passage

The art of calligraphy, once an essential skill for scholars and monks, has evolved into a form of expression merging writing and drawing. Traditionally, it required mastery over brush and ink to reproduce intricate scripts, representing not just words but the essence of the writer. Contemporary calligraphy has broken the boundaries of traditional scripts, allowing artists to weave their personalities into their creations. With the rise of digital technology, virtual calligraphy tools have become popular, offering endless possibilities for creativity while preserving the core essence of the art.

Question: An appropriate title for this passage might be?
Options:
  • A:

    Digital Tools: The Future of Art

  • B:

    The History of Writing and Drawing

  • C:

    Calligraphy: A Blend of Tradition and Modernity

  • D:

    Brushes, Ink, and Scripts: Tools of Monks

Correct Answer: C: Calligraphy: A Blend of Tradition and Modernity

Explanation:

The title should encapsulate the essence of the passage. Here, the transition of calligraphy from traditional to modern forms, including the influence of digital tools, is discussed, making (C) the most fitting title.

Spellings

In the Spelling Test, you will be tasked with filling in missing words. These missing words will either be played in an audio form or multiple-choice options. While it may seem straightforward, spelling errors can alter meanings—a critical concern in emergency communication.

Here is a sample question:

Spellings Sample Question

Question: Choose the correct spelling:
Options:
  • A:

    dissapointment

  • B:

    dissapointment

  • C:

    disappointment

  • D:

    None of these

Correct Answer: (C) disappointment

Explanation:

Rule Applied: "Double 's' or 'p' Rule: Double the 's' or 'p' in certain words, such as 'misspelling' and 'disappointment.'

Map Reading & Geographic Directions

This part of the test is quite challenging and assesses your spatial understanding. The questions come in multiple-choice form where instructions are in audio or written formats. Depending on the situation provided, your task will mostly be about finding the shortest route or nearest emergency resource, etc.

Here is a sample question:

Map Reading Sample Question

Map 02
Question: What is the quickest route from Theatre to police station if the McGregory street is closed?
Options:
  • A:

    St. Vincent Street > Left to School Street > Right on Principal Street > Left on Borrelli Street

  • B:

    St. Vincent Street > Right to School Street > Left to 10th Avenue > Straight to East Street

  • C:

    St. Vincent Street > Straight to 10th Avenue > Right from Sport center.

  • D:

    St. Vincent Street > Right to School Street > Left from Short Street

Correct Answer: A) St. Vincent Street > Left to School Street > Right on Principal Street > Left on Borrelli Street

Explanation:

Short & Long Term Memory Recall

In the Memory Recall section of the CritiCall test, your ability to remember important details is put to the test. This section evaluates your short-term and long-term memory retention, both of which are necessary for emergency response as a dispatcher.

In the short-term memory test, you are required to quickly recall details right after a scenario is presented on your screen. Contrarily, the long-term memory test displays scenarios randomly, then asks related questions later on, interspersed among other questions you are answering.

Here is a sample question:

Memory Recall Sample Question

Memory Recall Sample Question

Multiple Choice
Data Entry

Sentence Clarity

In the Sentence Clarity segment, you’ll see similar scenarios and need to choose the one that communicates the message most clearly. It is easy and doesn’t need much thinking, but take a moment to read all options before deciding. It aims to test your communication skills – crucial for dispatchers.

Here is a sample question:

Sentence Clarity Sample Question

Question: Choose the passage below that is most clear:
Options:
  • A:

    After arriving at the accident scene, the paramedics, who were wearing blue uniforms, provided assistance to the injured driver in the red car.

  • B:

    The paramedics, wearing blue uniforms, provided assistance to the injured driver in the red car after arriving at the accident scene.

Correct Answer: B: The paramedics, wearing blue uniforms, provided assistance to the injured driver in the red car after arriving at the accident scene.

Explanation:

Option A introduces a descriptive clause ("who were wearing blue uniforms") between the subject ("the paramedics") and the action ("provided assistance"), creating ambiguity about who provided assistance. Option B adheres to the principle of eliminating ambiguity and conciseness by placing the subject immediately before the action, making it clear that the paramedics in blue uniforms provided assistance after arriving at the accident scene.

Data Entry

In the Data Entry segment, you will get questions about various typing tasks like simple text data entry, audio transcription typing, and entering alphanumeric information – under a timed setting, etc. Each question type has a custom interface which makes it all the more important for you to practice data entry questions in a realistic environment.

Our course provides a realistic custom-designed environment for practicing your data entry skills. Below is a screenshot from our practice test:

Data Entry Sample Question

Data Entry Sample Question

Test Your Accuracy & Precision

Multi-Tasking & Advanced Decision-Making

The Multitasking and Decision-Making segment of the CritiCall test is notably complex and challenging. Imagine you’re in the middle of typing information when suddenly, an emergency alert pops up on the screen, presenting a scenario that requires you to dispatch the appropriate team immediately. This segment tests your ability to swiftly shift focus, make a critical decision within a minute, and then resume your previous task, all within a timed environment.

To help you practice for this part, we have developed a specialized practice environment that simulates these multitasking and decision-making scenarios.

Here is free multitasking practice from our prep course:

Decision Making & Multi Tasking Sample Question

Prioritization

In the Prioritization section, you get different emergency scenarios, each varying in urgency and complexity. Some scenarios come with specific guidelines, while others rely on your judgment. The key skill tested here is your ability to quickly evaluate and order these situations by importance. This is crucial for dispatchers, who often handle several high-pressure situations.

Here is a sample question:

Prioritization Sample Question

Question: Decision Rules for Prioritization in order of priority
  1. Immediate threats to life or health.
  2. Crimes in progress or very recent violent crimes.
  3. Threats to property or non-immediate threats to personal safety.
  4. Non-violent or non-threatening situations that require investigation.

Task: Based on the above rules arrange the statements in order of priority.

  1. A caller reports that a group of children have climbed onto the roof of a three-story building and are playing there, laughing and shouting.
  2. A woman calls in whispering, saying she's hiding in her closet because she saw someone trying to break into her house through the back door.
  3. A store owner calls, stating that after reviewing security footage from the previous night, he discovered a break-in where a considerable amount of electronics were stolen.
  4. A local resident reports a stray dog roaming the neighborhood streets. The dog seems friendly and is wagging its tail but is causing minor traffic disruptions.
Options:
  • A:

    1 > 2 > 3 > 4

  • B:

    2 > 1 > 3 > 4

  • C:

    2 > 3 > 1 > 4

  • D:

    3 > 1 > 2 > 4

Correct Answer: B: 2 > 1 > 3 > 4.

Explanation:

  • Situation 2 is an immediate threat to life or health. There's a potential intruder, and the caller's life might be in danger.
  • Situation 1, while not a crime in progress, presents an immediate danger to the children playing on a high rooftop.
  • Situation 3 is a non-immediate threat since the crime has already happened, but it's a serious crime that requires attention.
  • Situation 4 is non-threatening and more of a public nuisance; thus, it's the least urgent.

Numerical Ability

The Numerical Ability segment features job-related math questions, covering addition, subtraction, and percentage calculations to arrive at the correct answer. These questions are predominantly multiple-choice, requiring you to select the correct option after performing the necessary calculations.

Dispatchers frequently need to swiftly compute essential information to offer timely assistance. This segment assesses your capacity to accurately and efficiently perform these calculations.

Numerical Ability Sample Question

An emergency unit was dispatched to cover two consecutive events. The first event's location was 120 miles away, and the unit covered this distance at a speed of 60 mph. Upon completion, they immediately traveled to the second event. If the second event was 15% farther than the first event and they reached there in 2 hours and 30 minutes.

Question: At what average speed did they travel to the second event?
Options:
  • A:

    72 mph

  • B:

    80 mph

  • C:

    55.2 mph

  • D:

    60 mph

Correct Answer: C: 55.2 mph

Explanation:

Solution:

For the first event, the unit traveled 120 miles at 60 mph. The time taken would be:
Considering the formula Time = Distance / Speed

Time = 120 miles / 60 mph = 2 hours

For the second event, the distance was 15% farther than the first. That's an additional
0.15 × 120 = 18 miles Thus, the second event was 120 + 18 = 138 miles away.

They covered this distance in 2.5 hours (2 hours 30 minutes). So, the speed would be:
Speed = Distance / Time
= 138 miles / 2.5 hours = 55.2 mph

The closest option is:

Answer: C: 55.2 mph

Frequency of Information (Probability Determination)

The Probability segment assesses your ability to make informed decisions by selecting the most probable solution for a given situation. These questions require more than guesswork; they often involve calculations ranging from simple to complex.

Here is a sample question:

Probability Determination Sample Question

Throughout an evening shift, a dispatcher receives various reports of a suspicious individual lurking around the neighborhood. Based on the information:

  1. 4 calls mention a suspicious individual near the Central Park.
  2. 3 calls identify a similar presence near the Local Library.
  3. If the individual is at Central Park, there's a 65% likelihood he's wearing a blue hoodie.
  4. If the individual is near the Local Library, there's an 80% likelihood he's wearing a blue hoodie.
Question: If an officer spots someone in a blue hoodie, which location should they first associate with the suspicious activity?
Options:
  • A:

    Local Library

  • B:

    Central Park

  • C:

    Both locations have equal chances

  • D:

    Cannot determine with the provided details

Correct Answer: B: Central Park

Explanation:

Explanation:

Frequency of Calls:
The likelihood that a randomly chosen call is about the Central Park is 4 out of 7 (or approximately 57.1%).
The chance for the Local Library is 3 out of 7 (or about 42.9%).

Suspicious Individual's Clothing:
If the suspicious person is at Central Park, there's a 65% likelihood he's wearing a blue hoodie.
If the suspicious person is near the Local Library, the probability rises to 80%.

Combine the Two Probabilities:
Probability for Central Park AND the individual wearing a blue hoodie: 57.1% x 65% = 37.1%.
Probability for Local Library AND the individual wearing a blue hoodie: 42.9% x 80% = 34.3%.
When comparing the two, 37.1% is slightly larger than 34.3%. So, the individual in a blue hoodie is marginally more likely to be associated with suspicious activity at Central Park. The answer is B) Central Park.

Character Comparison

Character Comparison questions require you to compare strings of characters and find resemblance. These questions can be challenging as they involve closely resembling character sequences of alphanumeric strings with punctuation marks, which can be particularly confusing under time constraints. They can include VINs, addresses, names of people, or a combination of them.

Here is a sample question:

Character Comparison Sample Question

Question: Determine which of the options is an exact replica of the Vehicle Identification Number (VIN): JHMCR6F3XDC009083
Options:
  • A:

    JHMCR6F3XDC009083

  • B:

    JHMCROF3XDC009083

  • C:

    JHMCR6F3XDC009O83

  • D:

    JHMCR6F3XDC09083

Correct Answer: A. JHMCR6F3XDC009083

Explanation:

VIN numbers are long and often a mix of letters and numbers, making them complex to compare. Dividing the VIN "JHMCR6F3XDC009083" into smaller, more digestible sections like "JHMCR", "6F3X", "DC", and "009083" can help simplify the process.
Option B replaces the number '6' with the letter 'O'. Option C changes the number '0' in the sequence "009" to the letter 'O'. Option D skips a '0' in the sequence "009". Only Option A remains consistent with the original VIN across all sections.

Strategy Usage: Using the "Focus on One Section at a Time" technique is highly beneficial, especially for longer sequences like VIN numbers. By breaking it down, you transform a complex task into a series of simpler, more manageable comparisons.

Cross-Referencing

Cross-referencing questions present a dataset, typically in a table format, along with related questions. Your task is to use the provided data to answer the question. Despite its apparent simplicity, this task can be challenging under time pressure. Questions may be delivered in audio format or the traditional written multiple-choice format – the objective remains consistent: refer to the provided data to answer.

Here is a sample question:

Cross-Referncing Sample Question

Last nameFirst nameAddressPhone NumberVINLicense Plate
HARTAMELIA7223 BAKER STREET316-946-18733GFEK14P6P12834567YJL362
BAXTERJAMES8912 HARRISON DRIVE443-762-98121HVBDRM3PH4599826ZXB462
ROBERTSLUCIA4112 ADAMS LANE713-678-99155J7RE98558L078915RMN 6799
FRYEOWEN8391 PINE ROAD774-489-57111FBP32Z25W195716446-YUP
WILSONGRACE2050 ROUTE 45398-343-9905WAUGFBFC6EN0912186XBC175
Question: What's the VIN of the person whose Last name is BAXTER?
Options:
  • A:

    3GFEK14P6P1283456

  • B:

    1HVBDRM3PH459982

  • C:

    5J7RE98558L078915

  • D:

    1FBP32Z25W195716

Correct Answer: (B), 1HVBDRM3PH459982.

Call Summarization

In the Call Summarization section, you’ll listen to realistic audio clips depicting dispatch situations. Based on the call you heard, you will be asked questions in either multiple-choice or data-entry formats.

This segment evaluates your listening comprehension and decision-making abilities—critical skills for dispatchers who navigate life-and-death situations.

Call Summarization Sample Question

Listen to the audio clip here and answer the questions that follow:

Question: Where did the emergency occur?
Options:
  • A:

    Central Park Entrance

  • B:

    Derek's home

  • C:

    Sunny Meadows Farmer’s Market

  • D:

    Orchard Central Hospital

Correct Answer: C) Sunny Meadows Farmer’s Market

Vocalization Summary

The Vocalization Summary section assesses your ability to listen and accurately relay specific information vocally. Your task is to repeat the provided piece of information into the microphone, which may be presented to you in either audio or text format.

This segment primarily evaluates your vocal communication skills and clarity in relaying information back and forth.

We have a detailed lesson with some really useful tips to ace this segment of the test.

Take a look at our CritiCall Course Modules

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Our syllabus covers all dispatch topics, suitable for any hiring agency.

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CritiCall Prep: FAQs

The pass rate for the CritiCall test can vary depending on the agency since each department sets its standards. Typically, a passing score for most sections is between 70% to 75%, though it can be higher for certain competitive positions. Some sections, like Reading Comprehension, may have a lower passing threshold of around 60%.

The test is designed to assess critical skills needed for 911 dispatchers, including typing speed, data entry, multitasking, and decision-making under pressure. For example, candidates often need to type at least 35 words per minute and achieve a minimum of 60 keystrokes per minute in data entry tasks. Agencies may choose which modules to include and set their own benchmarks, which means the exact passing criteria can vary significantly​

The timing for receiving your CritiCall test results can vary depending on the agency. Some agencies provide results immediately after the test, especially if it’s computerized. Others may take a few days to several weeks to process and review the results.

If you fail the CritiCall test, the first step is to check with the agency that administered the test to understand their retake policy. Many agencies allow candidates to retake the test after a certain waiting period, which could range from a few weeks to several months.

During this time, it’s important to focus on improving the areas where you struggled. You can use practice tests, typing exercises, or specific skill drills to enhance your performance in areas like multitasking, decision-making, or typing speed. Preparing more thoroughly before your next attempt can increase your chances of passing on the retake.

To improve memory recall for the CritiCall Test, practice chunking information, use visualization techniques, and engage in regular repetition. Mnemonics and simulations can also help, as well as maintaining good focus through mindfulness. Regular practice and a healthy lifestyle are key to enhancing memory recall​. Studies suggest that regular practice can improve recall efficiency by up to 30%.

Yes, slow typing can hurt your score on the CritiCall Test. The test not only measures accuracy but also requires candidates to meet a minimum typing speed, often around 35 words per minute. If your typing is accurate but too slow, it may negatively impact your overall score, as the role of a 911 dispatcher demands quick and efficient data entry

No, the CritiCall Test is not adaptive. The difficulty level remains constant throughout the test. However, certain sections may feel progressively harder because they require more mental energy, especially in multi-tasking or memory recall scenarios where the workload increases gradually.

After completing the CritiCall test, candidates typically receive a detailed score report that shows their performance across individual sections. This report includes metrics like typing speed in words per minute (WPM), keystrokes per hour (KPH) for data entry, and percentage scores for other skills like decision-making and memory recall. The specific details and format of the report can vary depending on the agency that administered the test​.

To effectively prepare for the CritiCall Test, focus on increasing your typing speed and accuracy, practicing multitasking, and using targeted practice tests that replicate the actual test environment. Studies have shown that candidates who engage in these preparation methods can improve their scores by 60-70%.
Our prep course is also designed to cover these areas, offering practice tests that closely simulate the CritiCall Test. It can help you to become familiar with the format and boost your confidence and performance on the exam.

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*Note: CritiCall Dispatcher and other trademarks are the property of their respective trademark holders. None of the trademark holders are affiliated with PrepTerminal or this website.
Maureen Laneski

Created by: Maureen Laneski

Psychometric Tutor, Prepterminal Test Expert

6869 students,
4.8
, 879 Reviews

About the Author: Maureen Laneski’s Journey as a Dispatcher and CritiCall Trainer
Maureen Laneski is an experienced public safety communications expert, dispatcher, and trainer with 18 years of dispatch experience and a master’s degree in teaching. She was her department’s first certified communications training officer and has trained numerous dispatchers over 10 years. Maureen started as a part-time dispatcher while pursuing her college education and competed against 800 other applicants for a full-time position, which she secured despite a lack of guidance and preparation. Maureen’s experience fueled her passion for assisting others in the dispatch field, and she now contributes to Prepterminal’s CritiCall Rapid Prep by creating comprehensive preparation materials for future dispatchers.

Any questions about the course? Contact Maureen at [email protected]

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USPS Postal Exam https://www.prepterminal.com/courses/usps-postal-exam Wed, 22 Feb 2023 17:27:12 +0000 https://www.prepterminal.com/?post_type=product&p=13739 Pass Any 2024 USPS Exam in 3 Hours With the Postal Masterclass Overview Practice Tests Curriculum Reviews The Postal Exam became an extremely difficult hurdle for USPS applicants when it was updated in 2023. Only 10-20% of applicants pass the exam’s passing grade of 70% and go on to receive a job offer. Failing the […]

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Pass Any 2024 USPS Exam in 3 Hours With the Postal Masterclass

The Postal Exam became an extremely difficult hurdle for USPS applicants when it was updated in 2023. Only 10-20% of applicants pass the exam’s passing grade of 70% and go on to receive a job offer.

Failing the Postal Exam isn’t just a matter of not getting that one job and being able to apply for other USPS positions. Your Postal Exam score is set in stone for two years and determines your eligibility for ANY role in the USPS.

Most candidates rush in to their first Postal Exam expecting that they can just try again or apply for another role if it doesn’t work out. This is the single biggest mistake you can make. Your performance on the Postal Exam is the most important part of your application that can make or break your opportunity to start a federal career with the USPS.

The Postal Exam is very difficult and you only get one shot every two years. So how do you ensure that you get it right the first time and open up as many options as possible with the USPS?

Now that we’re past the bad news about how difficult the exam is and just how much a lower score will restrict your opportunities with the USPS, I have good news for you.

By finding this page, you’ve already taken the first step towards skyrocketing your odds of passing to around 95%. By understanding how high the stakes are and the importance of getting a good score the first time, you’re ahead of roughly 50% of the competition.

So how do you beat the remaining 50% of the competition and ace the exam? Now that you’re here, the solution is surprisingly simple and only takes a few hours.

The secret formula to passing ANY version of the USPS Postal Exam is Prepterminal’s Postal Masterclass. This is the only purpose-built preparation tool you can find online, with specialized modules to walk you through every component of every version of the postal exam, with an easy guide on which version you’re taking and which modules you should study.

We’ve produced this quick & easy course in collaboration with USPS trainers and federal recruitment experts to deliver the best and quickest route to acing your postal exam. While the number of applicants who pass the Postal Exam range from 10-20% depending on the year, our students enjoy an incredible 95% passing rate.

It’s really that easy. Sign up today and supercharge your chance of passing all the way to 95% with the Postal Masterclass.

Now, about the exam itself! The table below shows which of our modules you should use depending on which test you’re taking. As soon as you’ve purchased your course you’ll be able to start studying online immediately, from any device.

Postal Exam 474 Postal Exam 475 Postal Exam 476 Postal Exam 477
Tell Us Your Story
Describe Your Approach
Interpersonal Skills
Situational Judgment Test
Finding Duplicates
Work Your Register

What Are the Four Versions of the USPS Postal Assessment?

USPS Exam 474 – USPS Mail Carrier Assessment

The postal exam 474 is used as the pre-employment test for the following positions:

  • Postal Service City Carrier
  • Postal Service Carrier Assistant 1
  • Postal Service City Carrier Assistant 2
  • Casual Postal Service City Carrier
  • Postal Service Rural Carrier
  • Postal Service Rural Carrier Associate
  • Postal Service Rural Carrier Assistant

USPS Exam 475 – USPS Mail Handler Assessment

The postal exam 475 is used as the pre-employment test for the following positions:

  • Postal Service Mail Handler
  • Postal Service Mail Handler Assistant
  • Casual Postal Service Mail Handler

USPS Exam 476 – USPS Mail Processing Clerk and Operator Assessment

The postal exam 476 is used as the pre-employment test for the following positions:

  • Postal Service Mail Processing Clerk
  • Postal Support Employee Mail Processing Clerk
  • Casual Mail Processing Clerk
  • Postal Service Data Conversion Operator
  • Postal Support Employee Data Conversion Operator
  • Casual Data Conversion Operator

USPS Exam 477 – USPS Customer Service Assessment

The postal exam 477 is used as the pre-employment test for the following positions:

  • Postal Service Sales Associate
  • Customer Service Associate
  • Postal Service Distribution Associate
  • Postal Support Employee Sales Associate
  • Postal Support Customer Service Associate
  • Postal Support Employee Distribution Associate
  • Casual Postal Service Sales Associate
  • Casual Postal Customer Service Associate
  • Casual Postal Distribution Associate

Free Postal Exam Practice Test

Let’s take a look at a short Postal Exam practice test to get to know the test a bit better.

What Is a Good Score for the USPS Assessment Test?

In order to pass the USPS Exam, you’ll need to achieve a score of at least 70. This, however, doesn’t mean that you’re going to secure a job by simply scoring 70. The passing grade marks the bare minimum you need to achieve in order to be considered for the role.

Once you have achieved a score of 70, your USPS test score will be compared with those of other examines who have also scored above 70: priority in arranging interviews will be given to those with the highest scores, meaning that if you only scored 70 there may be no positions remaining by the time they reach you. You’re going to need to score quite significantly above the passing grade in order to secure any assurance of success.

In short: what is a good score for the USPS assessment test? As close as you can get to 100.

Postal Exam Prep Master Course Modules

How Our USPS Prep Course Can Help You

The contents of your USPS test will vary depending on what position you are applying for, this means that at most, you will need four different study guides or preparation courses if you want to study for all of them in order to account for possible availability/unavailability. However, with our USPS Postal Exam Master Course, we can provide you with all the necessary materials needed to ace any of the postal exams.

Our course contains the updated curriculum instead of other providers who still use the 473 postal exam contents. This means you will get the USPS study guides and USPS practice tests for the 474, 475, 476, and 477 postal exams!

Here’s what you’ll get:

  • Curated USPS Study Guides for all four postal exams including guides on how to tackle the Tell Us Your Story assessment and Describe Your Approach sections.
  • Position-applicable Workplace Scenarios study guides and full USPS Postal Exam Situational Judgement Tests.
  • Comprehensive Work Your Register study guide and practice test, which is the main focus of the postal exam 477.

Remember, the USPS requires you to wait a year before retaking the postal exam again in order to get a better score. Start practicing for the USPS Exam with Prepterminal to improve your scores.

Ready to Transform Your Future?

Prepare with us to uncover the intricacies of the USPS Postal Exam, mastering its nuances to secure your position in the postal services.
🔴 Enroll Now to embark on your journey to success!

1 Week

$160.00$78.90

1 Month

$180.00$88.90

3 Months

$200.00$98.90
*Note: USPS and other trademarks are the property of their respective trademark holders. None of the trademark holders are affiliated with PrepTerminal or this website.
Matthew Appleyard

Created by: Matthew Appleyard

Psychometric Tutor, Prepterminal Test Expert

8900 students,
4.3
, 1655 Reviews

I’m Matthew Appleyard, Prepterminal’s USPS Prep Expert. Any questions about the course? Let me know at [email protected]

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