PrepTerminal

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Please select an option from the above dropdown that best fits your query.

Once you have purchased your course, please check your email inbox for further instructions on how to access your course materials.

Alternatively, you can log in to your account, navigate to the "My Courses" section, and click on the name of the course you purchased.

If you have not received an email with instructions or are unable to access the course through your account page, please send us a message and include your order number.

PC/Laptop: If you're experiencing technical issues:

  • Please try clearing your cache.
  • If technical issues persist after clearing your cache, please try accessing your course via Google Chrome.

If technical issues persist, please send us an email at [email protected] and include any relevant information/screenshots. Our team will aim to get back to you within 24 hours.

Mobile Devices: For optimal performance, we recommend using a desktop/laptop with Google Chrome as your browser.

Mobile functionality may be improved by using Desktop Mode.

I forgot my password, how do I recover it?

  • If you don't remember your password, please click here.
  • Enter your username/email address
  • You will receive an email with a link to reset your password. The link is valid for 24 hours.

If you did not receive an email from us, please check your spam/junk folder. If it is not there, please send us a message and we will reset your password.

If you encounter issues during the purchase process, please let us know.

If you would like to request a refund, please complete the form below. You can find out more about our refund policy here. Please allow up to five business days for our team to review your request.

Please add a note explaining why you would like to contact us.